Abigail Frye

About

With a background in operations, sales, and entrepreneurship, I offer a diverse skill set tailored for success. My experience includes streamlining processes, exceeding sales targets, and owning Founded Marketing, where I specialize in crafting effective strategies. I'm passionate about driving growth and achieving results, and I'm eager to leverage my expertise to contribute to your team's success. Let's connect and explore how we can collaborate for mutual growth!

Experience

• Customer Success Manager · Blade HQ09-01-2020 – 01-01-2023

  -Led and managed a team of customer support and technical agents, ensuring customer satisfaction and loyalty while meeting business objectives. -Developed and executed customer service strategies to increase retention and drive growth, resulting in improved customer satisfaction scores and revenue. -Collaborated cross-functionally with product, engineering, and sales teams to address customer issues and identify opportunities for improvement. -Utilized customer data and analytics to drive insights, inform decision-making, and optimize customer success programs. -Defined and tracked key performance indicators (KPIs) for customer success, regularly reporting progress to senior leadership. -Recruited, hired, and trained customer success team members, fostering a positive and high-performing culture. -Maintained a deep understanding of the product and its features, keeping up-to-date with industry trends and market developments. -Facilitated customer training sessions and workshops to increase product adoption and usage. -Developed and implemented policies, procedures, and workflows to improve operational efficiency and quality of service. -Fostered a customer-centric mindset across the organization, promoting a culture of empathy, collaboration, and continuous improvement.

• Owner/CEO · Founded Marketing11-01-2023

  Elevate your business with our comprehensive consulting services, specializing in marketing, sales, and management. Our seasoned experts bring a wealth of industry knowledge to the table, ensuring your organization not only navigates change successfully but emerges stronger.

• Sales Development Representative · PCI01-01-2024

  At PCI, we are not just any Value Added Reseller and Managed Service Provider for Deltek products. We are your dedicated team of experts who bring additional bandwidth and unrivaled expertise to help propel your business growth.

Education

• Western Governors UniversityMaster of Science, Business Administration
• Western Governors UniversityBachelor of Science, Business Administration; Marketing Management

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