Leah Long

About

As an Online Business Manager specializing in operations management, workflow optimization, administrative support, and AI enhanced productivity, I help business owners streamline systems, reduce overwhelm, and improve the daily function of their companies. With more than ten years of experience in operations administration, team coordination, project support, and executive assistance, I bring the structure, clarity, and consistency that growing businesses need. I combine strong OBM leadership with advanced AI prompting to deliver faster, more accurate, and more efficient workflows that support long term growth and day to day stability. I built a strong reputation in the corporate world for delivering high quality work and excellent communication, and I bring that same standard to every client I support. My background includes a master’s degree in management, deep experience with operational systems, and a genuine can do attitude. I believe in creating a calm, organized, and well supported environment for business owners who want to focus on revenue, impact, and leadership. Your satisfaction is always my priority, and I am committed to building long term relationships where you feel supported and confident in your operations. A major advantage I offer is my expertise as a Master AI Prompter. I use advanced prompting strategies to streamline repetitive tasks, strengthen communication, improve documentation, and increase productivity across administrative, marketing, and operational workflows. This allows me to produce clean, consistent work at a faster pace and help you reclaim hours each week. My clients benefit from smoother systems, clearer processes, and support that keeps their business moving forward without delays or frustration. My expertise includes: • Operations management and organizational structure • Administrative support and executive assistance • Calendar and email management • Online research and data organization • HR and payroll administration • General bookkeeping • CRM management including Salesforce and Connectwise • Social media content planning and content organization • Travel coordination and event planning • Airbnb booking and customer management • SOP creation and process documentation • AI powered workflow optimization and prompt development • AI assisted system improvements for marketing, communication, and administration I support business owners, founders, entrepreneurs, and service providers who need reliable, high level operational support combined with modern efficiency tools. If you want someone who understands systems, people, communication, and the power of AI enhanced workflows, you will feel supported and understood here. If you are ready to simplify your operations, strengthen your systems, and finally have consistent support that helps your business run smoothly, I would love to connect. Send me a message and let’s talk about your goals and how I can support you with clarity, efficiency, and partnership.

Experience

• Virtual Administrative Assistant · Allona Snipes02-01-2024

  I provided operational support across event planning and coaching program delivery, ensuring all processes were organized, timely, and executed with a high level of professionalism. For event operations, I managed vendor coordination by sourcing and comparing quotes, building and maintaining event budgets, and tracking expenses to ensure alignment with financial targets. I coordinated closely with committee members, providing clear and friendly follow-up on assigned tasks to maintain accountability and progress. I also managed meeting logistics, including sending reminders, documenting discussions, and distributing detailed meeting minutes. Systems such as Notion and Salesforce were used to track tasks, communications, and stakeholder updates, ensuring visibility across all moving parts. For coaching program support, I owned the administrative workflow from onboarding through session delivery. This included creating program agreements, managing document execution through AdobeSign, and maintaining accurate client records. I scheduled one-on-one coaching sessions, prepared and distributed agendas, and ensured participants received timely reminders and communications. I also supported client relationship tracking and engagement management within Salesforce, while using Notion to organize program materials, workflows, and internal documentation.

• Office and Operations Manager · HCS06-01-2024 – 02-01-2026

  Operational Management and Execution • Directed daily business operations to maintain workflow efficiency and reduce bottlenecks • Prioritized executive communications and managed time sensitive initiatives • Oversaw project management dashboards to ensure deadlines and deliverables were consistently met • Led weekly team check ins and maintained accountability tracking • Conducted quarterly operational audits and implemented system optimizations Go High Level CRM Strategy and Automation Management • Managed Go High Level CRM including pipeline setup, opportunity tracking, and lead lifecycle management • Built and optimized sales pipelines to improve conversion visibility • Implemented automations including workflows, triggers, follow up sequences, and task assignments • Monitored campaign performance, attribution tracking, and funnel analytics • Maintained CRM data integrity through structured cleanup protocols • Coordinated chatbot responses, automated messaging, and lead routing within GHL • Attended ongoing platform training and implemented updates to improve efficiency and reporting Sales and Marketing Performance Oversight • Monitored funnel performance, campaign metrics, and pipeline progression • Reviewed conversion rates and identified areas for process refinement • Prepared weekly sales and marketing performance updates for leadership Client Experience and Communication Management • Oversaw onboarding and offboarding processes within GHL to ensure seamless client transitions • Managed lead follow-up systems and appointment scheduling workflows • Ensured client communications were timely, professional, and aligned with brand standards • Collected and reviewed testimonials and client feedback for retention insights Financial Reporting and Revenue Tracking • Reconciled income and reviewed invoices and vendor payments • Pulled Stripe revenue reports and prepared monthly summaries for accounting • Generated financial dashboards and leader Hrs as needed

• Operations and Donor Administrator · Center for the Heart04-01-2024 – 06-01-2025

  • Managed budgeting, financial reporting, and compliance processes • Maintained donor records in Bloomerang and executed outreach campaigns • Conducted research on prospective donors to support fundraising strategies • Oversaw daily operations and supervised staff to improve workflows, including SOPs • Created email marketing content to enhance engagement

• Virtual Assistant · Yoga Where You are Planted05-01-2024 – 07-01-2024

  I provided operational and administrative support across multiple client projects, ensuring organization, consistency, and timely execution in fast-paced environments. I managed end-to-end coordination of content creation and publishing, including developing social media posts, scheduling across platforms, and monitoring engagement to maintain active and responsive brand presence. I ensured all content aligned with brand standards and was delivered on schedule. I oversaw email and calendar management across projects, maintaining organized inboxes, prioritizing communications, and ensuring timely follow-ups. I coordinated scheduling through integrated systems, including Google Calendar, Acuity, Zoom, and iCal, streamlining appointment setting and reducing scheduling conflicts. I supported website and marketing operations by beta testing updates, implementing email campaigns and automations within platforms such as Squarespace, and assisting with optimization of customer communication flows. On the operational side, I tracked client needs, monitored project progress, and maintained accurate records of hours and deliverables. I also handled invoicing and follow-up to ensure financial processes remained consistent and on time. For e-commerce operations, I monitored order-related communications, supported timely shipment coordination, and tracked inventory levels within Shopify, proactively flagging low stock and potential delays. Additionally, I contributed to workflow design and process improvement by identifying inefficiencies and implementing more streamlined systems using project management tools such as ClickUp and Asana. This improved visibility across projects and ensured tasks were completed without requiring constant oversight. Throughout all projects, I maintained a high level of organization, clear communication, and adaptability, successfully managing multiple priorities while delivering consistent, high-quality support.

• Virtual Assistant · Smith Solutions05-01-2024 – 02-01-2026

  Managed client communication through email, ensuring timely, clear, and organized correspondence. Coordinated scheduling of meetings and maintained calendar alignment across stakeholders. Led hiring processes, including sourcing, interviewing candidates, and managing end-to-end onboarding to ensure a smooth transition into roles. Supported business operations through research, application submissions, and administrative coordination. Utilized QuickBooks for basic accounting functions, including tracking financial data and supporting reporting needs. Contributed to sales and marketing efforts by assisting with outreach, organization, and execution of related initiatives.

Education

• University of Illinois Ubrana-ChampaignMasters of Science, Sports, Recreation, & Tourism Management

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