ahmed kasem

About

A highly dedicated and proactive professional with a successful track record of over 20+ years of experience across various industries, including hospitality, sales, real estate, aviation, retail, e-commerce, and sports. Known for exceptional delivery focus and expertise in leveraging technology to drive business outcomes, I take pride in efficiently and effectively delivering complex management projects within set timelines. My strength lies in my ability to grasp intricate details and simplify complexity, bridging communication gaps between internal and external teams.

Experience

• Senior Real Estate Consultant · Direct Properties01-01-2025

  - Cultivate and maintain strong client relationships, understanding their requirements, and providing professional guidance throughout the property transaction process. - Identify and evaluate client needs to match them with suitable properties, ensuring a personalised and customised approach. - Conduct property viewings, effectively showcasing property features and benefits to prospective buyers or tenants. - Stay current with market trends, property values, and legal regulations to offer accurate and well-informed advice to clients. - Prepare and review legal documents, such as sales or rental agreements, ensuring compliance with applicable laws and regulations. - Coordinate with property owners, buyers, tenants, and legal representatives to facilitate smooth transaction processes. - Stay updated on local real estate market trends, property developments, and investment opportunities. - Continuously enhance knowledge and skills through participation in training programs, industry events, and networking activities. Show less

• Sales Manager · North Light International DMCC03-01-2023 – 01-01-2025

  - Implemented strategies to focus on sales generation and maximize company revenue. - Contacted and approached various vendors in the UAE to establish collaborative partnerships aimed at delivering exceptional service to clients. - Conducted market research to identify high-demand activities and incorporate them into the company portfolio. - Conducted on-site visits to vendor locations, evaluating service quality and addressing any queries. - Successfully finalized sales agreements between the company and vendors, ensuring mutually beneficial terms. - Responsively addressed client inquiries and requests and assist them with bookings process. - Implemented effective sales strategies resulting in a 40% increase in company sales. Show less

• Luxury Property Consultant · STARLING PROPERTIES01-01-2023 – 01-01-2025

  - Cultivate and maintain strong client relationships, understanding their requirements, and providing professional guidance throughout the property transaction process. - Identify and evaluate client needs to match them with suitable properties, ensuring a personalised and customised approach. - Conduct property viewings, effectively showcasing property features and benefits to prospective buyers or tenants. - Stay current with market trends, property values, and legal regulations to offer accurate and well-informed advice to clients. - Prepare and review legal documents, such as sales or rental agreements, ensuring compliance with applicable laws and regulations. - Coordinate with property owners, buyers, tenants, and legal representatives to facilitate smooth transaction processes. - Stay updated on local real estate market trends, property developments, and investment opportunities. - Continuously enhance knowledge and skills through participation in training programs, industry events, and networking activities. Show less

• Safety Steward · Manchester United11-01-2016 – 12-01-2022

  - Guiding football fans to their designated seats within the stadium. - Preventing fans from bringing any prohibited items into the stadium, ensuring compliance with security protocols. - Observing fans and addressing any issues or concerns related to fan behavior or stadium safety. - Taking responsibility for the safety and comfort of spectators attending events at the stadium. - Conducting pre-match checks of the assigned area, identifying faulty safety equipment, damaged seating, or suspicious items, and promptly notifying the Safety Officer. Show less

• Safety Steward · Manchester City Football Club11-01-2016 – 12-01-2022

  - Guiding football fans to their designated seats within the stadium. - Preventing fans from bringing any prohibited items into the stadium, ensuring compliance with security protocols. - Observing fans and addressing any issues or concerns related to fan behavior or stadium safety. - Taking responsibility for the safety and comfort of spectators attending events at the stadium. - Conducting pre-match checks of the assigned area, identifying faulty safety equipment, damaged seating, or suspicious items, and promptly notifying the Safety Officer. Show less

• Front Office Manager · Kimpton Clocktower Hotel04-01-2016 – 12-01-2022

  - Managed the Front of House team, ensuring consistent completion of daily tasks. - Conducted appraisals, created training and development plans, and conducted coffee chats for duty managers, assistant managers, guest service managers, and the team members in my department. - Enhanced team members' competencies and fostered an excellent environment for learning and development. - Motivated and driven the team to achieve the department's goals and objectives. - Dealt with guest issues and complaints, providing effective resolutions and ensuring guest satisfaction. - Took overall responsibility for the hotel's safety and security as the Hotel Duty Manager on shift. - Implemented procedures to enhance services offered, aiming to attract more guests. - Attended meetings with the executive management to discuss problems and strategies for improvement. Show less

• Assistant Night Manager & Duty Manager · Hotel Football01-01-2015 – 01-01-2016

  - Created and updated the staff rota using the Fourth system or relevant scheduling software. - Assisted staff members with their inquiries, provided training to the new staff, and facilitated their onboarding process. - Successfully resolved notable disagreements or conflicts among the staff, fostering a harmonious work environment. - Addressed guest issues and handled complaints in a timely and ef-fective manner, ensuring guest satisfaction. - Periodically directed and assessed workflow to maintain efficiency and identify areas for improvement. - Ensured compliance with stipulated budgets, monitoring expenses, and taking appropriate actions to control costs. - Assisted guests with practical First Aid, as needed. Show less

• Receptionist · Kimpton Clocktower Hotel10-01-2014 – 01-01-2015

  - Assisted the concierge team by booking tickets and recommending activities to guests. - Provided suggestions and information to guests regarding the hotel and the city, addressing their inquiries and ensuring a positive experi-ence. - Greeted guests and visitors with a friendly and helpful attitude, cre-ating a welcoming environment. - Delivered excellent customer service by promptly responding to guest needs and exceeding their expectations. - Utilized the Opera system or relevant software to check-in guests, ensuring a smooth and efficient process. - Checked out guests, prepared invoices, and handled billing process-es accurately and efficiently. Show less

• Passenger Service Agent · Emirates Airlines12-01-2010 – 12-01-2013

  - Provided assistance to ticketed passengers during the check-in process, guiding them through the necessary steps. - Assisted passengers with checking their luggage and printing boarding passes, ensuring proper handling and compliance with airline regulations. - Verified that passengers have the required documentation, such as passports and visas, to board the plane. - Efficiently managed the boarding process at the designated boarding gates, ensuring smooth passenger flow and adherence to boarding procedures. - Checked seat availability upon passenger request, reserved seats, and prepared itineraries based on the desired flight dates. - Announced changes to flight details, such as gate changes or delays, and effectively handled passenger complaints or concerns. Show less

• Partner & CEO · Perfect Vision General Trading Company01-01-2008 – 11-01-2012

  - Collaborated with a partner to establish and develop a small trading company, sourcing products from China and Thailand for sale. - Successfully sold imported items in Dubai, acquiring new clients, and negotiating and signing business contracts with them. Managed daily operations related to sales activities. - Maintained positive relationships with clients, ensuring their satis-faction and addressing any concerns or issues promptly. Actively pur-sued new client acquisitions. - Developed and implemented organizational goals, procedures, and policies to drive business growth and operational efficiency. Show less

• Fairmont Gold Receptionist & Concierge · Fairmont Dubai01-01-2006 – 12-01-2010

  - Oversee the daily tasks and operations of the Front Office, ensuring smooth administrative processes. - Utilize systems such as Opera and Fidelio to efficiently check-in and check-out guests, ensuring accuracy and timeliness. - Provide personalized assistance to VIP guests, addressing their in-quiries and ensuring a high level of service. - Deliver exceptional customer service to all guests, consistently ex-ceeding their expectations. - Ensure accurate and timely handling of customer-related tasks to enhance the overall guest experience. - Effectively handle customer complaints and fulfil special requests, aiming for prompt resolution and customer satisfaction. - Maintain an orderly and presentable appearance throughout the reception area, creating a welcoming atmosphere for guests. Show less

• Sales Assistant · Landmark Group04-01-2003 – 12-01-2005

  - Greeted customers, responded to questions, improved engagement with merchandi

Education

• Real Madrid Graduate School (EMBA in Sports Management)Executive MBA, Sports Management
• University of Salford (UK)BSc, Business & Management

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