Akila Sarathy

About

With a Bachelor's degree in Psychology from Rutgers University, I have developed a robust career in user experience and customer engagement. Currently, I am a UX Researcher Analyst at SalientHQ, where I conduct user research and analyze data to enhance user experiences. Previously, I served as a Customer Engagement Analyst at E Source, focusing on critical customer experience trends for utility companies. My role involved analyzing data to address customer experience questions and delivering comprehensive reports to leadership teams. At Cambio Labs, I streamlined onboarding processes for Web 3.0 users and developed educational content on NFTs. As a Customer Success Coach at Trilogy Education, I guided students in storyboarding and research skills, while also enhancing my expertise in design tools like Figma. My brief tenure as a Customer Insights Analyst at Argos Education involved leading user interviews and collaborating on product redesign efforts to boost adoption and usage.

Experience

• UX Researcher Analyst · SalientHQ10-01-2024

  As a UX Researcher Analyst, likely involved in conducting user research, analyzing data, and providing insights to improve user experience.

• Customer Engagement Analyst · E Source03-01-2023 – 07-01-2024

  Conducted research on critical CX trends for utility companies, focusing on website accessibility and billing processes. Analyzed data to address time-sensitive customer experience questions. Created and delivered comprehensive CX reports for utility leadership teams.

• Customer Engagement Specialist · Cambio Labs05-01-2022 – 03-01-2023

  Streamlined the onboarding process for Web 3.0 users based on user research. Developed educational content to empower users with NFT knowledge on the Cambio platform. Gamified the learning experience by implementing an NFT credit earning system.

• Customer Success Coach · Trilogy Education03-01-2021 – 09-01-2022

  Guided student storytellers in storyboarding & researching skills. Upskilled in design tools such as Figma & Protopie. Empowered student success with goal setting & time management tips.

• Customer Insights Analyst · Argos Education01-01-2022 – 04-01-2022

  Led user interviews to gather insights that informed product redesign efforts, including prototyping and testing. Collaborated with stakeholders to increase product adoption and usage. Translated user research findings into actionable recommendations for CX improvements.

Education

• Rutgers UniversityBachelor's degree, Psychology

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