Aleah Allen

About

Creative Digital Specialist and Administrative Professional with over 12 years of experience in web design, digital marketing, and customer engagement. Proven ability to design websites, manage social media, create digital content, and support operations for small businesses and retail environments.

Experience

• Freelance Digital Specialist & Web Designer · Self-Employed08-01-2016 –

  Designed and maintained websites for small businesses, entrepreneurs, and organizations with a focus on user-friendly layouts and branding. Developed and implemented social media strategies to increase online presence and engagement. Created digital content including graphics, email campaigns, and promotional materials. Consulted with clients on marketing strategies, delivering tailored solutions to boost visibility and reach. Built and maintained long-term client relationships through consistent support and creative problem-solving.

• Administrative Assistant & Social Media Specialist · Eastland Mall11-01-2019 – 06-01-2022

  Provided administrative support to mall management, including scheduling, correspondence, and office organization. Managed social media accounts, creating engaging content and campaigns that increased community engagement and event attendance. Assisted with website updates and digital communications, improving customer awareness of promotions and store events. Collaborated with vendors, tenants, and management to ensure smooth day-to-day operations.

• Customer Service Representative · Zulily10-01-2015 – 02-01-2016

  Processed high volumes of online customer orders with accuracy and attention to detail. Interpreted customer needs, purchase history, and account status to provide real-time support. Maintained and updated customer records using company database and CRM systems. Collaborated with cross-functional teams to resolve order issues and ensure on-time delivery.

• Administrative Assistant · Breakthrough Television02-01-2013 – 05-01-2015

  Scheduled team resources and coordinated logistics for live productions and client-facing events. Entered and maintained detailed employee schedules and payment records, ensuring data accuracy. Interacted with clients and vendors professionally, both via phone and written correspondence. Managed sensitive documents and financial data in compliance with company confidentiality policies. Balanced multiple deadlines while supporting cross-functional teams in a fast-paced environment.

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