Alikhan Lalji
Team Manager | Leadership & Development Expert
15 yrs experience · Kelowna, BC · 20-30 hrs/week
About
With a robust educational background in psychology and community development from Simon Fraser University and Kwantlen Polytechnic University, I have cultivated a diverse career in leadership and customer service. Currently serving as a Team Manager at Rogers Communications since 2016, I excel in fostering a culture of coaching and development, consistently driving my team to surpass objectives and deliver exceptional customer service. My journey at Rogers began in 2009 as a Customer Service Representative, where I honed my skills in customer satisfaction. I advanced to a Senior Mentor Expert, providing guidance to junior staff. Prior to Rogers, I managed records at ICBC and supervised operations as a Foreman at the Pacific National Exhibition. My career reflects a commitment to excellence, leadership, and a passion for developing high-performing teams.
Experience
- Team Manager · Rogers Communications07-01-2016
Spearheaded a culture of coaching and development, driving a high-performing team to consistently exceed departmental objectives and deliver top revenue performance, while maintaining a world-class customer service experience.
- Senior Mentor Expert · Rogers Communications01-01-2016 – 06-01-2016
Provided expert guidance and mentorship to junior staff, enhancing their skills and performance in customer service roles.
- Customer Service Representative · Rogers Communications06-01-2009 – 12-01-2015
Assisted customers with inquiries and issues, ensuring a high level of satisfaction and support.
- Records Retention Clerk · ICBC (Insurance Corporation of British Columbia)06-01-2007 – 04-01-2009
Managing Records: Oversee the organization and maintenance of physical and electronic records in accordance with established retention policies and legal requirements.
- Foreman · Pacific National Exhibition (PNE)08-01-1998 – 08-01-2008
Supervised and coordinated activities of workers, ensuring efficient operations and adherence to safety standards.
Education
- Simon Fraser UniversityCertificate in Sustainable Community Development, Community Development
- Simon Fraser UniversityBachelor of Arts - BA, Psychology, Liberal Arts
- Kwantlen Polytechnic UniversityAssociate of Arts, Psychology
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