Altagracia Delgado

About

Looking for a skilled Customer Experience Expert/Virtual Assistant? With 3 years of experience, I excel in providing top-notch customer service, having supported brands like Comcast, DSW, Samsung, Telehealth Certification Institute and Veterinary Marketing. I specialize in product consultation, multitasking across systems, and resolving customer inquiries via phone, email, and chat. My focus is on maintaining high-quality standards and ensuring customer satisfaction. I’m ready to help boost your business productivity with exceptional service. Let's work together!

Experience

• Customer Service Representative · Teleperformance Hispaniola02-01-2021 – 04-01-2022

  - Handle 300 inbound calls per week, answering customer inquiries and resolving issues. - Troubleshoot/ navigated with customers on supported platforms and devices such as Roku, Amazon Fire TV, Samsung Smart TV, Xbox One, iPhone, Android phones, PC, Mac, and tablets. - Providing professionally written responses to internal/external customers via phone, email, and fax. - Effectively and efficiently addressing the customers special needs and requirements, including the resolution of complaints and issues. - Identifying the trend with product/equipment issues and cross-functional departments to determine the root cause and fix. - Actively participating in ongoing training to develop expertise. - Maintaining the acceptable metrics as set out by the customer service division.

• Customer Service Professional · Telehealth Certification Institute07-01-2022 – 08-01-2023

  As a dedicated Customer Service Expert at the Telehealth Certification Institute, I played a pivotal role in providing comprehensive support to participants enrolled in our online training programs. My responsibilities encompassed guiding participants through their learning journeys, addressing inquiries, and ensuring a seamless experience. Additionally, I contributed to our institute's digital presence by creating engaging visual content using platforms like Canva, managing our TikTok account, and executing email newsletter campaigns. My meticulous data entry skills facilitated efficient program management, while my proactive approach to problem-solving ensured that technical challenges were swiftly resolved. With a customer-centric mindset and a versatile skill set, I contributed to fostering a positive and informed community of learners. My role as a Customer Service Expert at the Telehealth Certification Institute allowed me to contribute to the educational journey of our participants while actively shaping our institute's online presence and fostering a sense of community among learners.

• Client Success Manager · Veterinary Marketing08-01-2023 – 08-01-2024

  -Build and maintain strong relationships with clients, serving as their primary point of contact. - Proactively engage with clients to understand their business goals, challenges, and marketing needs. - Collaborate with cross-functional teams to develop effective marketing strategies and solutions that align with client objectives. - Conduct regular check-ins with clients to provide updates on campaign progress, identify areas for improvement, and address any concerns or questions. - Monitor and analyze marketing campaign performance metrics to identify opportunities for optimization and deliver regular performance reports to clients. - Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring overall client satisfaction. - Conduct client onboarding and training sessions to ensure a smooth transition and effective utilization of our services. - Stay up-to-date with industry trends and best practices in veterinary marketing to provide valuable insights and recommendations to clients. - Utilize HubSpot CRM to manage client relationships, track interactions, and streamline communication.

Education

• Instituto Especializado de Estudios Superiores LoyolaNetworking Engineering, Engineering

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