Amy S.

About

With a Bachelor of Arts in Development Studies from Brown University and an MBA from the Quantic School of Business and Technology, I have cultivated a diverse skill set in strategy, design, and facilitation. My recent certification in UX/UI Design from Springboard complements my experience as a Virtual Dialogue Facilitator at Soliya, where I enhance communication and reflection skills among students. As a Product Designer at finEQUITY, I focused on platform redesigns to improve user financial health. My role as a Social Impact Strategy & Design Fellow at Friday involved leading MVP design projects and launching an online community for girls in STEM. I have also served as a Conflict Resolution Consultant with Bridging Cultures Group Inc., and as an MVP Designer at Spring Impact, supporting organizations in scaling their impact. My work is driven by a commitment to fostering inclusive and effective communication and design solutions.

Experience

• UX/UI Design Lead · Murphy Charitable Foundation06-01-2024

  - Lead cross-functional team of 5 UX designers and 5 developers in creating microlending web app - Oversee maintenance of component library/design system, user flows, and ensure consistent implementation of design patterns - Collaborate with CEO, developers, and other designers to identify and refine product requirements - Create wireframes and high-fidelity prototypes on Figma for 3 distinct user groups - Conduct and synthesize interviews and usability tests with 30+ users to identify and address usability issues

• Product Designer · finEQUITY09-01-2024 – 12-01-2024

  Focused on creating and testing a full platform re-design to better incentivize and support users' financial health.

• Social Impact Strategy & Design Fellow · Friday06-01-2024 – 08-01-2024

  Led an internal MVP design project for a new learning app, spearheaded internal service design project to improve client onboarding experience, conducted in-depth interviews and research to define a new strategic framework for aligning purpose with the college experience, and co-designed and launched an online community platform for girls of color in STEM.

• MVP Designer · Spring Impact03-01-2024 – 05-01-2024

  Supported mission-driven organizations in designing lean MVPs that helped test their assumptions and identify sustainable opportunities to scale impact.

• Lead Researcher, Community Insights · Pollen03-01-2022 – 05-01-2022

  Planned and implemented mixed method qualitative research projects (in-depth interviews, contextual inquiries, observational studies) to identify customer needs and inform product & service innovations. Synthesized complex research findings into actionable presentations and workshops to communicate insights to cross-functional stakeholders and directly inform strategic decisions and service improvement

• Senior Consultant, Workforce & Organization · Capgemini Invent08-01-2018 – 07-01-2021

  - Aligned research activities with change management objectives for financial services clients (200-2K employees), mapping stakeholder journeys and touchpoints across HR, IT, and Business to improve employee change adoption - Collaborated with Chief Corporate Social Responsibility Officer, regional directors, and business leads in designing and implementing the "Social Response Unit" service model to enable rapid crisis response across 13 countries - Redesigned W&O onboarding experience during period of high organizational flux; journey mapped employee experience, prototyped, and iterated initiatives, leading to high employee satisfaction rate of 4.8/5 - Co-created and designed experience for first internship program with nonprofit partner, aligning intern touch points across partnership, training, and placement teams; 100% of participants were successfully placed within 3 offices

Education

• Brown UniversityBachelor of Arts (B.A.), Development Studies
• Quantic School of Business and TechnologyMaster of Business Administration - MBA
• SpringboardCertification in UX/UI Design
• School for International TrainingCities in the 21st Century: People, Planning and Politics

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