Angel Santiago Onna

About

Experienced service representative with a background in pharmacy and insurance industries. Skilled in customer service, claims handling, and compliance with applicable laws and regulations. Adept at using various software platforms for documentation and customer account management. Experience in sales and office administration. Additionally experienced in front office operations, scheduling, HIPAA compliance, data entry, and cross-functional collaboration with pharmacists, insurers, and care teams.

Experience

• Service Representative · CVS Pharmacy02-01-2025 –

  Pharmacy Service Representative at CVS Pharmacy. Studied and reviewed claims for patients' medications, scheduled medications, and communicated updates. Made outbound calls, emails, and text messages to patients and medical offices regarding prescriptions. Used multiple software platforms to document interactions, track issues, and manage accounts. Collaborated with pharmacists, insurance companies, and internal teams to resolve complex cases and ensure timely processing of medications. Addressed issues such as incorrect information, billing errors, or shipping problems to ensure timely and accurate medication processing.

• Auto Insurance Service Agent · GEICO Auto Insurance01-01-2024 – 02-01-2025

  Auto Insurance Service Agent (GEICO Auto Insurance). Analyzed claims data to identify improvements for policyholders' protection. Ensured compliance with applicable laws, regulations, and company policies. Engaged customers and explained policy details; input customer information and claims data into systems. Collaborated with division leaders and consultants to discuss strategies to increase sales and service quality.

• Front Office Representative · Torneria Pediatrics LLC11-01-2022 – 01-01-2024

  Greeted and checked in patients; performed daily data entry including appointment scheduling, patient registration, and insurance verification. Managed inbound and outbound calls related to appointments, billing inquiries, and general patient concerns. Handled sensitive medical documentation, including processing referrals, prior authorizations, and medical records requests; ensured HIPAA compliance. Front Office Representative responsibilities aligned with resume descriptions for the role.

• Sales Associate · Spectrum08-01-2021 – 11-01-2022

  Sales Associate (Spectrum). Acquired new customers, identified needs to deliver relevant products, and maintained an organized sales floor. Conducted market research, engaged customers, and performed door-to-door outreach; assisted with device installation and post-purchase support.

• Stock Associate · Universal Studios05-01-2019 – 08-01-2021

  Stock Associate (Universal Studios). Recommending disposal of obsolete stock, assisted customers, stocked shelves, and supported loading/unloading of merchandise. Performed opening/closing procedures and ensured accuracy of cash handling and inventory.

Similar talent on Pangea

Mackenzie G.Experienced Client Experience and Sales ProfessionalFitzgerald, GA 31750Jamelia G.Customer Service and Sales SpecialistSt. Catherine Parish, JamaicaKKIMBERLEE P.Administrative Operations & Customer Service Professional | 20+ Years ExperiencePaulsboro, NJ 08066Cynthia C.Experienced Underwriting Analyst and Insurance Specialist | Risk Analysis, Credentialing & Client RelationsPlantation, FL