Angela Ndolo

About

With a diverse educational background and extensive professional experience, I am a versatile professional skilled in virtual assistance, project management, and communication. I hold a Bachelor's degree in Mass Communication and Public Relations from Mt. Kenya University and have pursued further studies in project management, insurance, and counseling psychology. My career began as a Communication Trainee at UNHCR, where I honed my skills in storytelling and event management. I then transitioned to roles such as Claim Analyst at MINET KENYA and Customer Service Specialist at Call Center International, where I excelled in client relations and technical support. Currently, I serve as a Virtual Assistant at The Assistant Hive, providing comprehensive administrative support. My freelance work as a Content Writer for Standard Group PLC further showcases my adaptability and proficiency in written communication. I am committed to delivering high-quality service and maintaining high editorial standards.

Experience

• Virtual Assistant · The Assistant Hive06-01-2022

  Provided comprehensive administrative and event planning support, including operations management, calendar management, appointment setting, email management, editing and proofreading documents, client management, social media management, and article writing.

• Content Writer (Freelancer) · Standard Group PLC05-01-2024 – 08-01-2024

  Gathered information and authored articles, demonstrating adaptability and proficiency in written communication. Edited and revised content to maintain high editorial standards and deliver compelling stories.

• Customer Service Specialist · Call Center International08-01-2020 – 11-01-2021

  Resolved customer complaints and provided technical support, educated customers on product and service information, documented call logs and reports, and consistently met and exceeded performance goals.

• Claim Analyst · MINET KENYA01-01-2017 – 06-01-2020

  Managed and processed claims efficiently, provided expert advice to clients, implemented a new file management system, and trained and mentored new team members.

• Communication Trainee · UNHCR, the UN Refugee Agency03-01-2015 – 09-01-2015

  Managed the UNHCR calendar of events, organized activities, authored refugee stories, and documented them on the organization's website and social media pages.

Education

• ALX AfricaCertificate of proficiency, Virtual Assistant
• The Kenya Institute of ManagementDiploma in Project Management, Project Management
• Kenya College of InsuranceCertificate of proficiency in Insurance, General and Medical insurance
• Sheer Logic Management Consultants LtdManagement Consultancy Certificate, Record keeping
• Mt. Kenya UniversityBachelors of art in Mass Communication and Public Relations, Public Relations, Advertising, and Applied Communication
• Institute of Advanced TechnologyInternational Computer Driving Licence, Computer packages
• Pan Africa Christian UniversityDiploma, Counseling Psychology

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