Angie Capurro

About

With a strong foundation in Mass Communication and Media Studies from California State University, Chico, I have built a dynamic career in program management and customer success. Currently serving as an Associate Program Manager at Faire, I spearhead initiatives to enhance operational efficiency and productivity, including the launch of a CSAT & QA program and AI sales solutions. My previous role as a Program Manager at Apartment List involved revamping pricing structures and implementing customer incentive programs, significantly boosting revenue. As an Operations Associate, I streamlined processes to save substantial time and improve lead management. My experience as a Customer Success Manager saw me managing top clients and deploying performance dashboards to enhance engagement. At Flatiron School, I excelled as a Senior Account Executive, optimizing sales processes and reducing onboarding time. My career is marked by a commitment to driving efficiency, fostering client relationships, and implementing strategic improvements.

Experience

• Associate Program Manager · Faire06-01-2022

  Led launch of CSAT & QA program. Consulted with Sales and Account Management teams to identify efficiency gaps, conduct trainings, and launch enhanced processes. Piloted AI sales solutions in Highspot to boost productivity and quota attainment. Managed partnerships with Product, Marketing, and GTM stakeholders, assessed and mitigated program risks while deploying internal training and client-facing UI solutions, resulting in a 15% increase in operational efficiency. Collaborated with subject matter experts to address documentation gaps, write support articles, and ensure cross-functional alignment on the accuracy and style of content. Led a strategic overhaul of our internal Learning Management System (LMS) and external Help Center content, implementing a new content management system for ongoing improvements.

• Program Manager, Pricing & Marketplace · Apartment List02-01-2022 – 06-01-2022

  Implemented a customer incentive program and led change management for customer-facing teams. Revamped the pricing structure to align with market trends and customer demand, expanding our Total Addressable Market and boosting annual revenue. Designed a training program for new sales initiatives and product features related to our paid placement offerings.

• Operations Associate · Apartment List03-01-2021 – 03-01-2022

  Streamlined customer onboarding by automating manual data entry tasks, reducing workload by 80 hours per month. Partnered with Salesforce Admin and Sales Enablement teams to enhance the lead management process, resulting in an increase in qualified leads and a reduction in average lead response time.

• Customer Success Manager · Apartment List08-01-2019 – 03-01-2021

  Managed over 30 top regional clients and established a consistent QBR cadence, increasing retention rates by 10%. Deployed automated client performance dashboards using SQL, providing actionable insights that boosted client engagement by 20% and enhanced overall satisfaction.

• Senior Account Executive · Flatiron School06-01-2018 – 08-01-2019

  Prospected, pitched, and closed deals for inbound and outbound leads. Identified bottlenecks in the sales process and created targeted training materials, reducing onboarding time by 40%.

Education

• California State University, ChicoBachelor of Arts (BA), Mass Communication/Media Studies

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