Anza Jatala

About

Hi there! I am a customer experience professional based in the Northern Virginia with a background in visual designs, healthcare, sales, and customer service. My interests in understanding how things work and behave combined with my passion of arts and creative thinking lead me towards the path of designs. My experience in client facing position has shaped my thought processes to become user centric. My background in healthcare and sales has taught me to deliver on user requirements in a limited amount of time, be a team player and working in a fast-paced environment. I am an energetic, creative, and results-driven professional seeking a digital product position that provides opportunity for growth and challenges.

Experience

• Project Associate · Manifold Ventures11-01-2022 – 07-01-2023

  Defining project scope, objectives, and deliverables with team. Identifying product audience and conducting feasibility analysis to assess the project’s viability. Developing and planning product tasks, timelines, and resource requirements. Establishing communication and reporting team strategies to management. Led the development and launch of Meavana project, resulting in 60% increase in downloads of product. Collaborated with cross-functional teams. Working with engineers and marketing teams to conduct research and completive analysis. Using Agile approach to provide framework and implement principles.

• Patient Access Representative · Ochsner Health System12-01-2019 – 03-01-2021

  Processed patients using multidisciplinary data entry systems for clinical staff. Created and managed multiple projects leading to efficient check-in process and better clinical flow. Worked collaboratively with the teams to increase new employee engagement rate by utilizing company policies, procedures, and culture. ✓ Verify insurance coverage, obtain necessary authorizations, and explain financial responsibilities to patients.

• Stylist/ Sales Lead · Express11-01-2017 – 11-01-2019

  Contributed over $500,000 in sales leading to highest gross value in the district. Completed over 1,000 online orders with processing and shipping thus increasing fulfillment goals in the state. Managed monthly floor set projects as a visual designer, increasing productivity and flow. ✓ Collaborated with the marketing team to execute promotional events and increase customer engagement.

Education

• Colorado State University-Global CampusMaster's in Health Administration, Business
• University of New OrleansBachelor of Science - BS
• CareerFoundryCertification in UX Design with Frontend Development

Similar talent on Pangea

Cat M.Customer-Centric Product Management | Data-Driven Analysis | Trust-based LeadershipBarcelona, SpainTanuj K.Product Manager | From Ideation to Delivering Customer Value | Building Solutions That Hit the MarkGurugram, HaryanaLinda A.Versatile product manager with experience with technical teams and innovation managementPittsburgh, PAVaughn M.Product ManagementAtlanta, GA