Arpit Garg

About

An accomplished Product Manager with a robust background in business administration and computer science, I hold a PGDIM (MBA) from the Indian Institute of Management Mumbai and a Bachelor of Technology in Computer Science from the Indian Institute of Information Technology, Design and Manufacturing, Jabalpur. Currently, I am a Product Manager II at talabat, focusing on product-led growth and customer retention in the Quick Commerce space. Previously, I have driven significant growth, retention, and monetization initiatives at Gameskraft, and led innovative finance data projects at GE. My experience also includes a corporate project with Johnson & Johnson, where I developed a best-in-class warehouse costing model. My expertise spans mobile payments, loyalty programs, customer experience, compliance, and AI-based solutions, consistently delivering impactful results across various domains.

Experience

• Product Manager II · talabat10-01-2023

  Product led Growth and Customer retention through Loyalty & Subscription programs in Quick Commerce (FoodTech) space

• Product Manager · Gameskraft04-01-2022 – 09-01-2023

  Gameskraft is India's one of the most profitable gaming company in the RMG space. The organization became profitable within 4 months from the launch of its first game and gained the 'Unicorn' status in 3 years. Krafting games that everyone loves and creating unmatched experiences every day! Leading multiple Growth, Retention & Monetization charters across Mobile & Desktop app for B2C & B2B. Currently working on Payments, Compliance, Loyalty/Reward Programs and Customer Experience charters. Key Projects: - Mobile Payments: Increased Ticket size by 84% with personalized deposit offer system. Launched first in industry in-app Refund flow for instant refunds. - Loyalty Program: Launched P52 Royalty Rewards, India's most rewarding Poker loyalty program. Integrated Leader boards, Mission/Quests & Flat rakeback features to enable single point rewards. - Customer Experience: Introduced multiple product improvements & standard practices to improve contact ratio by 40%. Revamped Fraud systems to reduce non-gameplay fraud across deposits, withdrawals, onboarding & referrals. - Poker Sports League: Led end-to-end execution of hosting Season-5 of Poker Sports League, 20K+ users played. Built Face-up cards feature to enable live streaming of PSL matches on Jio Cinema (2M+ viewers). - Compliance (KYC): Designed new KYC flow (OCR-based) with completion time of <10 sec, improved automated SRs by 38%.

• Product Manager · GE07-01-2020 – 04-01-2022

  Worked with Finance Data Lake team for building next generation finance through ML & data based products. Key Projects: - Product Manager - FDS (Finance Data Store): Led design & development of Hybrid Recommendation engine from scratch to offer personalized report recommendations. Designed ML model to predict report run time with 89% accuracy to avoid query re-runs & enhance UX. - Product Manager - FIONA (AI based Personal Assistant for FDL users): Launched FIONA - Multi-channel NLP based chatbot for 22k+ FDL users to promote self-service, reduce TAT & aiming 10% incident reduction. Designed features to create process simplification, FAQs answering, contextual personalization, notifications & data-intents on demand. - Product Manager - RPA & Finance DT Lean Portal: Developed RPA bot to automate IT SOX audit change mgmt. control, reduced processing time by 90% & saved $41K USD. Led 5+ cross-functional Kaizen events with 55+ waste ideas received (3.6/5 Avg impact score) to improve cost & delivery KPIs.

• Corporate Project - Digital Supply Chain Consultant · Johnson & Johnson06-01-2019 – 08-01-2019

  Developed Best in class Warehouse Costing Model for the Consumer Products Business. Implemented Dynamic WMS slotting at 8 J&J CDCs for improved product placement & order-picking. Reduced outbound truck load by 25% using Density based stacking saving INR 30 lakhs in logistics cost. Created no-cost dock-design modifications to enable 3X space-utilization & reduced detention costs. Introduced Value-based PDP & Collaborative backhauling to generate ~INR 25 lakhs cost savings. Conducted benchmarking & interviewed stakeholders to identify gaps across people, process & technology. Delivered roadmap of action items to be pursued to improve warehouse ops.

• Product Manager · GE04-01-2019 – 05-01-2019

  Member of prestigious GE's Digital Technology Leadership Program (DTLP). I was aligned to Finance Data Lake team where goal was to enhance User Experience & self-service capabilities on FDL products through Data driven and ML based approaches based on user requirements and preferences. Revamped filter selection with trend driven filter placement, reduced Avg report build time by 30sec. Partnered with tech/design team & utilized data insights & 20+ user interview to redesign user flow. Introduced business specific templates, Most used columns feature for enhanced personalization.

Education

• Indian Institute of Management MumbaiPGDIM (MBA), Business Administration and Management, General
• Indian Institute of Information Technology, Design and Manufacturing, JabalpurBachelor of Technology, Computer Science
• Step By Step High School11 and 12th
• Maheshwari Public School, Ajmer

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