Basil Baza

About

Steering a vibrant environment at Gamestate, my focus as Assistant Manager is set on creating unforgettable customer experiences. Our team's commitment to the company's vision and mission translates into every visitor feeling like a true winner. With the help of my team, we embody operational excellence, ensuring the Gamestate ethos is consistently brought to life. Concurrently pursuing a Bachelor's degree in Computer Science at SRH Berlin University of Applied Sciences, I'm cultivating a skill set that enhances my leadership in customer service. Communication, honed through previous roles and certified skills, anchors my approach to streamlining operations with a technological edge. My goal is to synthesize my academic insights with industry expertise to lead transformative initiatives in the gaming sector.

Experience

• Assistant Manager · Gamestate06-01-2024

  Assigned with hosting the customers and making sure everyone is a winner while they have the most fun. Leading a dedicated team to maintain the company mission and purpose that aligns its vision. Ensuring the company statement is followed and delivered.

• Logistics Coordinator · UPS03-01-2024 – 07-01-2024

  Assigned with site responsibility of ensuring on-site safety and team management of warehouse goods storage and transportation being conducted in an orderly manner along with training new warehouse staff.

• Retail Customer Service Lead · Virgin Megastore MENA02-01-2023 – 04-01-2024

  Led customer service initiatives and managed a team to ensure high-quality service delivery and customer satisfaction.

• Retail Salesperson · Assr AlJawal GCC02-01-2022 – 10-01-2023

  Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of the organization and public. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Education

• SRH Berlin University of Applied SciencesBachelor's degree, Computer Science
• The Indian School, BahrainHigh School Diploma, Civil Drafting and Civil Engineering CAD/CADD

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