Angelina Ten

About

Professional Sales Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer services and customer communication. Talented driver of performance compliance with applicable standards, rules and regulations.

Experience

• Sales Manager · IT'S BEAUTY DUBAI10-01-2024

  Develop and execute sales strategies to achieve company targets and expand market share in the beauty industry. Use CRM software (AMO and Teletype) to track and manage customer data, sales activities and performance metrics. Analyze CRM data to identify sales opportunities and optimize sales processes. Provide regular reports to senior management, highlighting key insights, sales performance, and areas of improvement. Ensure customer satisfaction through proactive communication and personalized support, utilizing CRM tools for follow-ups and engagement.

• Store Manager · OAK + FORT05-01-2024 – 10-01-2024

  Monitored customer service levels and implemented necessary changes to improve customer satisfaction. Interviewed and hired prospective employees according to team needs. Created weekly work schedules to meet staffing needs while controlling labor costs. Set sales targets and budgets for team leads and employees to follow. Provided training sessions for staff members on proper use of ecommerce platforms or other related tools. Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

• Assistant Store Manager (Flagship Store in Ontario) · OAK + FORT05-01-2023 – 05-01-2024

  Delegated assignments based on team strengths to optimize floor coverage and service levels. Oversaw aspects of maintenance, inventory and daily activity management. Checked monthly sales and performance reports to support operational planning and strategic decision-making. Supported sales team members to drive growth and development. Enhanced sales volume through skilled support to both new and inactive customers. Tracked employee payroll processes to verify timely reporting.

• Sales Manager · LCC Kans Snab Service05-01-2022 – 05-01-2023

  Led sales planning, development and account management to grow existing accounts and establish new sales accounts. Enhanced sales volume through skilled support to both new and inactive customers. Supported sales team members to drive growth and development. Prepared daily and monthly closing statements, financial documents and invoices. Managed online sales and social platforms such as Instagram and TikTok.

• Assistant Store Manager (Flagship Store in Canada) · Joe Fresh09-01-2021 – 05-01-2022

  Provided mentorship for employees to generate sales to improve retail productivity. Checked monthly sales and performance reports to support operational planning and strategic decision-making. Coached and developed store associates through formal and informal interactions. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

• Humber CollegeAssociate's degree, Accounting

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