Bonolo Sewelabodibeng

About

Experienced Sales and Marketing professional with a focus on customer retention and data analytics. Skilled in developing strategic marketing initiatives and leveraging CRM systems to enhance client relationships. Proven track record in operational excellence and team leadership, with experience in diverse industries. Academic background in Business Administration supports strategic thinking and effective communication.

Experience

• Sales and Marketing Officer · ALKENES2022-09-01 – 2024-02-01

  Developed and implemented marketing strategies to enhance customer engagement and retention. Utilized CRM systems to strengthen client relationships and drive loyalty.

• Chief Operating Officer · Homec Investments2022-04-01 – 2022-08-01

  Orchestrated the implementation of strategic plans, optimized operations, and enhanced financial management. Led cross-functional teams to achieve organizational success and foster innovation.

• Customer Retention Officer · MultiChoice Botswana2020-02-01 – 2021-06-01

  Developed retention strategies, enhanced customer engagement, and leveraged data analytics to reduce churn. Increased revenue through upselling and cross-selling initiatives.

• Customer Service Representative (Call Centre Agent) · MultiChoice Botswana2018-03-01 – 2020-01-01

  Maintained high customer satisfaction through effective communication and problem resolution. Collaborated with team members to improve call resolution time and customer support capabilities.

• Sales and Marketing Officer · Rounadane Trampoline Park2017-10-01 – 2018-02-01

  Developed marketing strategies, created promotional materials, and managed customer relationships to drive engagement and sales.

• Sales Promoter · A-Suite Distributors2016-01-01 – 2016-10-01

  Increased product awareness and information by promoting products and services to consumers.

• Customer Service Representative · Masaudi Medical Clinic2015-05-01 – 2017-06-01

  Handled customer inquiries and provided information about medical services. Assisted in patient scheduling and record management.

Education

• Sheffield Hallam UniversityBA(Hon), Business Administration and Management
• International Open AcademyTESOL Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
• ALX AfricaCertificate, Virtual Assistant

Similar talent on Pangea

Sarah A.Experienced Sales and Strategy Professional Specializing in Tech and FinanceMahammed K.Sales and Operations Expert | Team LeaderSalt Lake City, UTEsther W.Virtual Executive Assistant & CRM/Marketing Automation Specialist | Nairobi, KenyaNairobi, KenyaAyomide S.Sales and Marketing Specialist