Briana Tucker

About

Strategic operations partner with 10+ years of experience supporting founder-led businesses and cross-functional teams through critical growth stages. Specializes in operational strategy, workflow design, SOP development, and team accountability—using structured questioning and process evaluation to uncover gaps and build simple, sustainable systems that reduce founder dependency and improve consistency across day-to-day operations.

Experience

• Independent Consultant; Fractional Operations Consultant · Independent Consultant06-01-2020

  ● Partner with founders to understand how their business operates, using structured questioning to clarify workflows, roles, and expectations. ● Identify where processes break down due to unclear ownership, inconsistent handoffs, or lack of structure. ● Redesign workflows and develop SOPs that improve clarity and consistency across the team. ● Advise on operational structure, including client experience, service packaging, and role alignment. Selected Client Outcomes: ● Improved onboarding efficiency by 22% by clarifying roles and operational structure ● Built systems and defined responsibilities that supported a 30-day maternity leave without disruption, including onboarding additional staff ● Standardized processes to improve execution and collaboration, enabling more selective client intake, resulting in increased revenue

• Packaging Coordinator · Palermo Villa Inc.12-01-2018 – 05-31-2020

  ● Led cross-functional coordination across 8+ departments to manage packaging updates and product launches, ensuring alignment from concept through production ● Managed 300+ SKU packaging updates, tracking timelines, approvals, and readiness across internal teams and external stakeholders ● Spearheaded transition to a new labeling system by converting legacy data, enabling adoption of new technology and contributing to ~$250K in cost savings ● Developed and documented SOPs for packaging and product launch workflows, creating structure and clarity where no formal process existed ● Partnered in the implementation of a new artwork review system, providing process input to improve efficiency and approval workflows

• Office Manager & Project Compliance Coordinator · Extension Inc. (Kiewit Infrastructure Co.)03-01-2017 – 08-31-2018

  ● Supported daily operations for a construction site, managing administrative workflows to ensure continuity across payroll, onboarding, and site logistics ● Coordinated new hire onboarding, including I-9 verification, drug testing, and safety training, ensuring compliance and readiness for field operations ● Maintained DBE compliance by managing and updating reporting in LCPtracker in alignment with contract requirements ● Conducted monthly environmental compliance audits, ensuring site organization, safety, and accessibility for field teams ● Managed site logistics including supplies, vendor coordination, and team support, contributing to efficient day-to-day operations

• Operations & Project Support (Contract Roles) · Elite Human Capital10-01-2011 – 12-31-2016

  ● Provided operational, administrative, and analytical support across healthcare, retail, finance, legal, and energy organizations, with a focus on coordination, reporting, and process consistency. Selected Experience: ● Froedtert Health - Identified top patient concerns through data analysis, contributing to the definition of 4 strategic operational goals for the Emergency Department; improved reporting accuracy ● Kohl's - Improved sample coordination processes, increasing storage capacity by 50% and reducing turnaround time by 30% ● Robert W. Baird & Co. - Recognized for fastest and most accurate client account transitions during onboarding, ensuring seamless transfer of financial assets ● Gonzalez Saggio & Harlan LLP - Designed qualitative research approach and sales proposal template, contributing to increased client conversions ● We Energies - Reduced requisition turnaround time by 20% through process improvements within SAP

Education

• Lakeland CollegeBachelor of Arts, Marketing; Minor in Economics

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