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Brittany O.

Brittany O.

SaaS Growth Strategist | Founder | Healthcare Admin

3 yrs experience · Nashville, TN · <10 hrs/week

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About

With a Bachelor's degree in Healthcare Administration from Middle Tennessee State University, I have built a diverse career in sales, operations, and entrepreneurial ventures. I founded Resistabl + Co in October 2022, offering growth and development services for SaaS startups, focusing on client management and retention strategies. Prior to this, I served as an Associate Renewal Manager at iCIMS, where I excelled in client retention and satisfaction. My experience also includes a role as a Sales Development Representative at Relatient, where I supported lead generation efforts. Additionally, I worked as a Payor Enrollment Specialist at symplr, managing compliance and enrollment processes. My educational background also includes studies in Athletic Training at Eastern Kentucky University. With a strong foundation in healthcare and business operations, I am committed to driving growth and efficiency in every role I undertake.

Skills

ActiveCampaignAdaptabilityApollo ClientAsanaB2B MarketingBusiness AnalyticsBusiness AutomationBusiness DevelopmentBusiness PlansBusiness StrategyCRMChatbotsClient CommunicationClient ManagementConsumer BehaviorCrisis ManagementCustomer AnalyticsCustomer ExperienceData CleansingDatabase ManagementEnd User SupportEntrepreneurshipExercise ScienceForecastingGrassroots OrganizingGrowth HackingHubSpotHuman-centered designInformation ArchitectureInformation SystemsInternational BusinessInterpersonal CommunicationLinkedInManagementMicrosoft OutlookMonday.comNegotiationOnboardingOrganizationPartnership ManagementProcess ImprovementProgram CoordinationProgram ManagementRetailRisk AnalysisSaaSSales CopySales ManagementSalesforceSharePointSoccerSocial EntrepreneurshipSocial SellingSports CoachingSports ManagementStart-upsStrategy & Business DevelopmentSystems ManagementTask AnalysisTrainingUser FlowsUser ResearchZapier

Experience

  • Founder · Resistabl + Co10-01-2022

    Growth & development services for SaaS startups in pivotal growth phases. Focusing on legacy client management, attracting new business, CRM integration and system selection, and retention strategies.

  • Director of Sales and Operations · TOTAL RECALL Safety Simplified05-01-2024 – 09-01-2024

    Responsible for overseeing sales and operational strategies, driving business growth, and ensuring efficient processes.

  • Associate Renewal Manager · iCIMS05-01-2023 – 04-01-2024

    Managed client renewals, ensuring customer satisfaction and retention.

  • Sales Development Representative · Relatient03-01-2022 – 08-01-2022

    Focused on generating leads and supporting the sales team in acquiring new clients.

  • Payor Enrollment Specialist · symplr07-01-2021 – 03-01-2022

    Specialized in managing payor enrollment processes and ensuring compliance with industry standards.

Education

  • Middle Tennessee State University (MTSU)Bachelor's degree, Healthcare administration
  • Eastern Kentucky UniversityAthletic Training/Trainer

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