Carolyn Jaeger

About

With a BA in Linguistics and French from the University of California, Santa Cruz, and further education in UX Design from General Assembly and the University of the Arts London, this accomplished professional has a robust background in design and user experience. They have held significant roles, including Head of Design at TARA Mind, where they led product design and user insights for a health tech company. As a Freelance User Experience Designer, they contributed to projects for CTrees, Deloitte, and the Rocky Mountain Institute. Their tenure at Mozilla as a Senior Visual Designer and Visual Designer, Social, saw them develop brand campaigns, onboarding emails, and internal brand guidelines, significantly enhancing brand awareness and user engagement. Their diverse skill set and extensive experience make them a valuable asset in the fields of UX and visual design.

Experience

• Head of Design · TARA Mind01-01-2024 – 06-01-2024

  Founding designer of an innovative health tech company enabling affordable access to life-changing mental health therapies, leading product design, user insights, and GTM initiatives. Developed user personas (enterprise & provider) through interviews with internal stakeholders to guide product decision-making and marketing messaging. Gathered insights from therapists while attending the American Counseling Association Annual Conference through user interviews & usability testing. Delivered findings to the team, and implemented recommendations to improve the product. Lead redesign of provider page on the company website to better showcase value prop to therapists and prescribers and drive provider network applications. Designed wireframes and high-fidelity prototypes for client and provider-facing EHR flows, leveraging competitor and user insights. Drove provider network loyalty through newsletter resulting in an average open rate of 59% and an average click-through rate of 14%.

• User Experience Designer · Freelance (Self employed)05-01-2023 – 01-01-2024

  Led UX for website redesign for CTrees, creating wireframes and ensuring site consistency and accessibility. Designed prototype of mapping tool to predict environmental outcomes of watersheds for Deloitte & the Washington Department of Fish and Wildlife. Developed mid-fidelity prototype of methane map tool to measure methane emissions on cities and dumpsites for Rocky Mountain Institute. Developed executive sales deck to drive client engagement for business development leaders of mental health startup.

• UX Design Fellow · General Assembly02-01-2023 – 05-01-2023

  As a UX Design Fellow, likely contributed to various design projects, gaining hands-on experience in user experience design, collaborating with peers, and learning industry best practices.

• Senior Visual Designer · Mozilla11-01-2017 – 02-01-2023

  Developed and executed successful brand campaigns for Pocket in Europe, increasing awareness and product usage. Crafted effective onboarding emails for new Firefox account holders, driving newsletter sign-ups, mobile downloads, and product usage. Established brand consistency and improved design team efficiency by developing internal brand guidelines and guidelines for external agencies. Utilized user research and web development to launch VPN product in Europe, driving new subscribers and diversifying Mozilla's revenue stream. Implemented successful ad campaigns, app store redesigns, and brand campaigns to increase mobile downloads and brand awareness of key products. Created feature-focused campaigns that improved user retention and understanding of new features. Led creative problem-solving sessions with Studio team and developed a 'contracting session' to address team working models and improve team health.

• Visual Designer, Social · Mozilla09-01-2016 – 11-01-2017

  Designed and launched over 6 brand events, creating branding for signage, swag, and digital spaces to inform and inspire users about Mozilla's key attributes of privacy & social responsibility. Informed the internal Marketing team about Firefox users' relationship with the Internet through user interviews so they could create content, copy, and activations that better connected with user needs. Developed design systems for owned channels (blog, podcast, emails) to establish visual consistency and drive brand loyalty. Managed external agencies, providing creative direction for brand activations, illustration projects, and production work.

Education

• University of California, Santa CruzBA, Linguistics, French
• General AssemblyUX Design Immersive
• University of the Arts LondonUX Design Short Course Certificate
• UC Berkeley ExtensionGraphic Design
• Université Bordeaux Montaigne (ex - Bordeaux 3)Art, Translation, Art History, Acting
• Piedmont High School
• UC Berkeley Extension

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