Charlotte Che

About

Service designer with cross-disciplinary experience in AI, mobility, and public services. Skilled in design, research, and tools like Figma, Sketch, Adobe CC, and HTML/CSS. Fluent in native Chinese and beginner Japanese. Passionate about designing scalable, human-centered solutions that connect business goals with human needs.

Experience

• Service Designer · Sidekick09/2023 – 12/2024

  Led design of an AI-powered mentorship platform, conducted user research with over 200 participants, designed micro-interactions and service blueprint, prototyped AI chatbot behavior models.

• Service Design Intern · Henry County Government06/2023 – 08/2023

  Designed ADA-compliant systems, synthesized site visits and data, presented prototypes to GA DOT officials, championed accessibility features.

• UX Designer · BMW USA03/2023 – 05/2023

  Developed immersive VR experience for Gen Z, collaborated with VR engineers and 3D artists, validated designs via A/B testing, contributed to product roadmap.

• Graphic Designer · Tilta06/2021 – 09/2022

  Created digital assets for campaigns, aligned visual output with marketing KPIs, explored innovative UI trends.

Education

• Savannah College of Art and DesignMFA, Service Design
• University of California, DavisBachelor of Arts, BA Design

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