Chi Pham

About

With a Master of Professional Studies in Digital Product Design from Parsons School of Design - The New School and a Bachelor's Degree in Management Information Systems and Marketing from Fox School of Business at Temple University, [Your Name] brings a robust educational background to the field of UX/UI design. Currently a UX/UI Designer at Savvycom, [Your Name] leads design for AI legal solutions and HR management systems. Previous roles include Product Designer at TENET Ventures, where [Your Name] spearheaded the design lifecycle of AI solutions, and DesignOps Coordinator at EY Design Studio, managing project documentation and resourcing. As a Technology Consultant at EY, [Your Name] performed IT system analysis and front-end development. Early in [Your Name]'s career, [Your Name] served as a Territory Growth Analyst at goPuff, utilizing data analysis tools to optimize delivery zones.

Experience

• UX/UI Designer · Savvycom - Software Product Development04-01-2024

  Lead design for an AI legal solution, focusing on responsive desktop and mobile web interfaces for retail consumers seeking legal advice and legal professionals managing cases, while maintaining and updating design systems to ensure consistent visual and functional quality. Lead comprehensive UX/UI redesign for HR management system, optimizing user and data efficiency, and minimizing maintenance expenses.

• Product Designer · TENET Ventures07-01-2023 – 02-01-2024

  Led the end-to-end design lifecycle of an innovative AI solution for professional services, including a comprehensive desktop application alongside complementary web-based solutions and MS plugins. Collaborated closely with cross-functional teams, including developers and business managers, to translate conceptual AI solutions into tangible and user-centric designs. Delivered high-fidelity prototypes, wireframes, micro-interactions, and user interfaces that enhanced the overall usability and accessibility.

• DesignOps Coordinator · EY Design Studio01-01-2021 – 01-01-2022

  Led projects on EY systems throughout the firm's project life cycle. Maintained and created documentation to aid understanding of EY project requirements. Led resourcing calls with discipline leads.

• Technology Consultant · EY01-01-2019 – 01-01-2021

  Data Reporting: Performed analysis on the current state of IT system including reviewing client existing documents and procedures, holding stakeholder interviews, conducting research on client technology to identify gaps and advise improvements for future state. Drafted observations of current state and comparisons to common industry standards and leading practices in a final report to be circulated to the CCO. Project Management: Supported project management including creating weekly reports, project plans, project budget and documentations such as Statement of Work to ensure project compliance and continuity. Supported overseeing a committee of 7 to manage and maintain the engagement quality. Assisted in establishing and reviewing metric reporting tracker. Owned the Lessons Learned (LL) process to identify gaps in UW loan knowledge by creating and maintaining a LL tracker with data dictionary, and category dictionary. Contributed to remediation steps as a result of Quality Assurance fails by creating weekly and monthly error summaries, including data analysis to identify the main error themes. UX/UI Design & Front-end Development: Designed platform interface for 2 main processes to streamline procedures and improve user experience. Created prototypes through Invision and relevant business documents to set up foundation for guidelines and main design trajectory of the application. Assisted in building the front-end of the application using Angular.

• Territory Growth Analyst · goPuff03-01-2018 – 12-01-2018

  Utilized JavaScript, Google API, and Tableau to analyze millions of rows of data and evaluate future and existing delivery zones. Assisted Project Manager in maintaining project schedules, work breakdown structures (WBS) with Project, issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members for three Agile development projects. Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and launch performance.

Education

• Parsons School of Design - The New SchoolMaster of Professional Studies, Digital Product Design
• Temple University Rome
• Fox School of Business at Temple UniversityBachelors Degree (Honors), Management Information Systems, and Marketing
• Grier SchoolHigh School
• Temple University

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