Maya Shin

About

AI-forward UX designer with 15+ years shaping complex digital products and human-centered AI experiences. • Full-stack design thinker spanning systems architecture, component design, and high-fidelity prototyping. • Builder of AI-powered design tooling that connects ideation directly to documentation and project workflows. • Strategic UX lead specializing in AI interaction design, voice command flows, and human-in-the-loop systems.

Experience

• Product Design Lead · JPMorgan Chase & Co.02-01-2022 – 12-01-2023

  Managing a design team for Product and Marketing. Collaborating with other stakeholders to achieve business goals and to ensure the quality of user experience. Mentoring designers for their career growth.

• Senior UX Designer · eBay01-01-2019 – 01-01-2022

  Responsible for designing products and features on eBay's #1 trafficked page (300 million page views / day). Partnered closely with stakeholders to concept, validate and launch features and enhancements across all platforms (native & web). Planned product evolution phases and feature roll outs with a cross-functional team.

• Senior UX Designer @ eBay Motors · eBay04-01-2018 – 01-01-2019

  Lead the design vision & UX strategy for the motors product ecosystem. Collaborated closely with key stakeholders and adjacent teams (marketing, product, business teams) to define product and UX goals. Validated concepts with users across two markets: Germany, and the US. Launched several features and product MVPs, leading to an 8.5% lift in revenue for the vertical.

• UX Designer · eBay02-01-2014 – 03-01-2018

  Designed experiences across eBay's 10 business verticals. Responsible for defining information architecture, user journeys and flows, and validating concepts with user research. Socialized designs with stakeholders and partner teams.

• MFA Professor · Academy of Art University02-01-2016 – 12-01-2016

  Developed curriculum for an introductory user experience design course for 20 graduate students. Prepared and delivered weekly lectures and mentored and coached students on their design careers.

• Lead Designer · UX Consultant07-01-2024

  I have been working with companies to define product strategy, conduct user research, and execute polished designs that drive measurable results. Specialized leading SaaS products from concept through launch, with expertise in design systems, rapid prototyping, and cross-functional collaboration. Most recent project (Jan 2025 - ): B2B & B2C SaaS eComm

• Lead UX UI Designer · UX UI Consultant01-01-2025
• Lead UX UI Designer · UX Consultant01-01-2025
• Lead UX UI Designer · Llellow Design01-01-2025

Education

• Otis College of Art and DesignMaster of Fine Arts (MFA), Graphic Design
• California State University, Long BeachBachelor of Arts (B.A.), Graphic Design

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