Chisom Offiah

About

With extensive experience as a Call Center Agent, I have honed my skills in customer service and problem-solving across various industries. At AMEX GBT, I managed high-volume inbound calls, resolving complex customer issues and ensuring compliance with company policies. My role involved meticulous documentation and secure payment processing, which significantly reduced errors and disputes. Prior to this, I worked at Advantage Solutions, where I focused on customer inquiries and support, contributing to enhanced customer satisfaction. My tenure at MSC Cruises involved assisting customers with cruise bookings and inquiries, where I consistently delivered excellent service. My ability to build relationships with customers and provide personalized service has been a key factor in encouraging repeat business. I am adept at handling booking discrepancies, itinerary changes, and other customer concerns, always striving to maintain high satisfaction rates.

Experience

• Call Center Agent · AMEX GBT01-01-2024 – 05-01-2024

  Handled high-volume inbound calls, resolving customer issues swiftly and accurately, enhancing satisfaction. Expertly handled complex customer inquiries, ensuring accurate resolutions and maintaining high satisfaction rates. Meticulously documented call interactions, ensuring accurate records and swift follow-up on unresolved issues. Ensured that all bookings and transactions comply with company policies and industry regulations. Built relationships with customers by providing personalized service, making them more likely to book future cruises with the company. Ensured accurate and secure payment processing, reducing payment-related errors or disputes. Handled payment transactions, processed deposits, and assisted customers with billing and payment-related questions. Identified and resolved customer issues such as booking discrepancies, cabin requests, itinerary changes, and other concerns.

• Call Center Agent · Advantage Solutions10-01-2023 – 01-01-2024

  Worked as a Call Center Agent, likely handling customer inquiries and providing support to ensure customer satisfaction.

• Call Center Agent · MSC Cruises09-01-2022 – 08-01-2023

  Worked as a Call Center Agent, likely assisting customers with cruise bookings, inquiries, and providing excellent customer service.

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