Luther van Ross

Luther van Ross

Experienced Sales and Customer Service Professional

7 yrs experience · Gqeberha, South Africa · <10 hrs/week

About

With a solid foundation in customer service and sales, I have cultivated a diverse career across various industries. I began my professional journey after completing my Matric at Despatch High in 2012. My experience spans roles such as Sales Manager at Gas Engineering, where I led a team to drive revenue growth from 2017 to 2021. I then transitioned to Loadsmart as a Carrier Sales Representative, focusing on logistics and shipment solutions. Currently, I serve as a Contact Center Agent at Discovery Limited, managing customer inquiries and ensuring satisfaction. Additionally, I work as an Independent Consultant with Multisure, providing expert advice and solutions. My career is marked by a commitment to excellence and a passion for delivering results, leveraging my skills in communication, strategy, and customer relations.

Skills

CRMCall CenterChatbotsCold CallCustomer ExperienceCustomer Relationship ManagementCustomer ServiceSAPSaaSSalesSales ManagementSalesforceSlack

Experience

  • Contact Center Agent · Discovery Limited04-01-2023 – 03-01-2024

    As a Contact Center Agent, responsible for managing customer inquiries, providing information about products and services, and ensuring customer satisfaction.

  • Carrier Sales Representative · Loadsmart11-01-2021 – 07-01-2022

    Loadsmart is a place to receive instant quotes, book a truck in seconds, and track your shipment from pickup to delivery. We provide a database of curated carriers who have passed our strict compliance and safety standards, as well as a transparent and realistic live quote for the lanes you want to ship on.

  • Independant Consultant · Multisure11-01-2021

    As an Independent Consultant, likely involved in providing expert advice and solutions to clients, leveraging industry knowledge and experience.

  • Sales Manager · Gas Engineering03-01-2017 – 11-01-2021

    As a Sales Manager, responsible for leading the sales team, developing sales strategies, and driving revenue growth.

Education

  • Despatch HighMatric

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