Christina Semerad

About

Results-oriented professional with over 15 years of experience in customer service, sales, and team leadership. Proven track record of exceeding performance metrics and driving team success. Skilled in customer relations, event planning, and effective communication. Seeking an opportunity to leverage my skills and contribute to a dynamic team. Passionate about remote work, I am actively seeking opportunities in a remote capacity, particularly in a team lead or other leadership position where I can bring my expertise to foster team growth and success.

Experience

• Customer Service and Sales Representative · Equity Residential03-01-2024

  Customer Service and Sales for prospective residents nationwide.

• Customer Service Team Lead · PetSmart08-01-2022

  Led the customer service team, ensuring excellent service and support for customers, managing team performance, and implementing service improvement strategies.

• Sales Team Lead · Ariat International10-01-2020 – 10-01-2023

  Sales Team Lead, duties include, but are not limited to, Key Holder, open and close store, cash handling, reconcile cash drawer and prepare banks deposit at EOD, retail sales, lead associates in customer service and sales practices, merchandise the store according to corporate guidelines, help the team to meet and exceed daily and monthly sales goals, troubleshoot customer issues, handle merchandise exchanges and returns, process merchandise shipment into the POS system, inventory the store three times per year using scanners, and train new hires in daily store practices.

• Owner/Operator · Desert Trails Horsemanship12-01-2008 – 04-01-2022

  Instructed horseback riding lessons for children and adults, spanning beginner through advanced levels. Oversaw all facets of business operations, demonstrating proficiency in accounts payable/receivable and financial management. Managed financial transactions, serving as the sole caretaker for up to 20 horses and ponies. Facilitated the buying and selling of horses for clients and the lesson program. Orchestrated comprehensive plans for attending horse shows, ensuring seamless experiences for students in competition. Coordinated and executed diverse events for clients, including awards banquets, summer camps, team-building activities, holiday parties, and in-house horse shows. Utilized various channels, including web, social media, and other outlets, for client acquisition through advertising initiatives. Designed and ordered marketing materials to enhance the program's visibility. Orchestrated the entire lesson program, handling scheduling for clients, lessons, and horse shows. Managed the purchase and sale of equipment and vehicles to maintain operational efficiency. Conducted facility tours for prospective clients, showcasing the unique offerings of Desert Trails Horsemanship. Led and maintained business social media accounts, including Instagram, Facebook, and TikTok, fostering engagement and brand awareness.

• Owner/Operator · Short Stirrup Bling08-01-2013 – 08-01-2021

  Innovatively designed and crafted a successful line of hair bows and accessories tailored for horse shows. Personally constructed bows from scratch, utilizing raw ribbon materials and drawing inspiration from customer suggestions. Demonstrated exceptional communication skills by taking custom orders, ensuring a personalized and satisfying experience for clients. Established and managed the brand's comprehensive online presence, overseeing social media accounts, the website, and the web store. Showcased products creatively through photography, with edited images strategically used for social media and advertising campaigns. Spearheaded the design, ordering, and distribution of marketing materials, including mailers, emails, hats, and tees. Managed the entire product line by efficiently ordering and organizing materials for optimal production. Orchestrated customer engagement on social media platforms, including the website, Facebook, and Instagram. Initiated and managed campaigns such as brand ambassador contests, giveaways, and social media advertising. Handled accounts receivable and payable, ensuring financial transactions were managed in an organized and efficient manner.

Education

• Portland Community CollegeAssociates, Liberal Arts and Sciences, General Studies and Humanities
• Oregon State UniversityLiberal Arts and Sciences, General Studies and Humanities
• Meredith Manor International Equestrian CenterAssociate of Science - AS, Horse Husbandry/Equine Science and Management

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