Mazie Magnum

About

I help you and your team get stuff done and feel good about it! Passionate about innovative leadership, empowering management styles, collaborative solutions, and efficient problem solving. Experienced in project management, data analysis, and customer service across education, religious, and corporate sectors.

Experience

• Instructional Assistant · Forest Grove School District2024-12-01 –

  Provides small group instruction in math and reading to support student learning across multiple grade levels. Collaborates with teachers to reinforce academic concepts and adapt instruction based on student needs. Monitors student progress and behavior during group sessions, maintaining a focused and supportive learning environment. Assists with student supervision during transitions and lunch, while adhering to school policies and procedures.

• Social Media Manager · Freelance2020-06-01 –

  Owned social media presence across Youtube, Facebook, Instagram, LinkedIn, Twitter, and Pinterest for multiple clients. Converted longer form content into bite-sized content suitable for each channel. Assisted and collaborated on social media campaigns by creating templates and action plans and obtaining timely approval. Curated content calendars for all brands and platforms and increased social media following by 145%.

• Director of Worship · Christ United Methodist Church2018-07-01 – 2021-07-01

  Directing and planning worship services in a variety styles, training and leading teams of musicians. Extensive experience with live on camera services, planning and leading virtual congregants and team members, implementing new music offerings, and virtual team management. Skilled vocalist and pianist leading multiple weekly services in both traditional and contemporary styles, adapting based on the needs of the congregation.

• Editor Trainer · A Closer Look2009-09-01 – 2019-09-01

  Promoted to Editor Trainer and Sales Promotions Coordinator with a track record of training and overseeing quality assurance editors, ensuring timely delivery of error-free reports, and setting up online promotional materials to attract new clients. Skilled in deadline management, providing constructive feedback, and reducing errors. Successfully onboarded newly hired employees with a high retention rate.

• Manager Client Services and Support - Projects · Fortior Solutions2014-06-01 – 2018-06-01

  Accomplished the successful deployment of equipment and staffing across 90+ military fence ingress/egress points spanning 7 time zones, collaborating with the US Navy, USMC, Army, Coast Guard, and Airforce in the continental US, Alaska, Hawaii, Puerto Rico, and Guam. Effectively led and managed teams of up to 135 traveling and offsite customer support representatives, ensuring 24/7 availability to align with project time zones. Demonstrated oversight of end-to-end user testing and seamless implementation of cutting-edge SaaS products, proactively identifying and addressing potential errors prior to rollout.

• Director of Worship & Arts · Cedar Mill Bible Church2009-07-01 – 2010-05-01

  Skilled in increasing volunteer numbers, implementing special programs, event planning, production, and modernizing processes. Related well to people of all religious, economic, and cultural backgrounds. Versatile pianist and vocalist in a variety of styles, leading diverse combinations of musicians that changed weekly.

• Administrative Assistant · Cedar Mill Bible Church2008-08-01 – 2009-06-01

  Provided administrative support to lead and worship pastor. Coordination for musical and technical departments. Answered multiple line telephone system, greeted and directed appointments, vendors and office visitors, composed, prepared, edited, and distributed correspondence and other internal documents, maintained calendar for 2 executive staff members, data entry, ordering music and technical department supplies, maintaining inventory, stage management, rentals, and coordinating events.

• Quality Assurance Coordinator · Service Solutions2003-09-01 – 2009-10-01

  Recruit and train quality assurance evaluators for on-site visits to enhance customer relations, optimize data collection and prepare for client review, and manage site visit schedules. Conduct quality audits and deliver additional training to enhance operational efficiency. Coach clients on professional customer communication and elevate their customer experience.

Education

• Warner Pacific UniversityMusic Education/Psychology
• Portland Community CollegeMusic Education/Vocal Performance/Psychology

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