Cleo Okonkwo

About

With a Master of Arts in Psychology from The New School and an Associate of Arts in Fine and Studio Arts from Parsons School of Design, I bring a unique blend of creativity and analytical skills to my professional roles. Currently serving as an Onboarding Specialist at Sawyer, I guide new employees through the onboarding process, ensuring they are well-equipped for success. My previous experience includes coordinating projects at Elix, assisting in creative endeavors at Brilliant, and managing customer experience at Alma. At Mejuri, I played a pivotal role in business development and team management for the New York store. My diverse background in psychology and fine arts, combined with hands-on experience in various industries, enables me to approach challenges with a well-rounded perspective.

Experience

• Onboarding Specialist · Sawyer03-01-2024

  Responsible for guiding new employees through the onboarding process, ensuring they have the tools and knowledge needed to succeed in their roles.

• Project Specialist · Elix02-01-2023 – 04-01-2023

  Coordinated and managed various projects, ensuring timely completion and alignment with company goals.

• Creative Associate · Brilliant07-01-2022 – 10-01-2022

  Assisted Five Creative Partners in Gift Lookbooks for Spotify, Atlassian, Medable, Uber, and Bloomberg. Sourced new products from suppliers and brands increasing company partnerships and orders. Assisted the graphic design team in creating new logos and imagery for fortune 500 offsite events.

• CX · Alma08-01-2021 – 07-01-2022

  Assisted Providers and Clients with questions regarding their insurance, pricing, or general questions through Zendesk. Delegated or completed escalated tickets while maintaining SLAs. Partnered with other teams (i.e. claims team and insurance team) to complete complex ticket issues. Created a Google document directory listing macros for frequently asked questions.

• Creative Lead/Key Holder · Mejuri12-01-2018 – 05-01-2021

  Managed business development for the New York store since opening day. Organized and structured +10 team members. Influenced and supported team to increase KPIs. Assisted in creative project progress and provided campaign ideas.

Education

• The New SchoolMaster of Arts - MA, Psychology
• Parsons School of Design - The New SchoolAssociate of Arts - AA, Fine and Studio Arts
• The New SchoolBachelor of Arts - BA, Psychology

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