Connor Higgins

About

I’m a University of Pennsylvania alumnus with 8+ years of experience in sales, account management, and business development, helping organizations maximize revenue, strengthen client retention, and scale growth. At Comcast Business, I managed accounts across the Midwest, South, and Florida—partnering with hundreds of clients weekly to solve business challenges, retain millions in recurring revenue, and drive expansion through new solutions. My approach blends consultative selling, client relationship management, and business development to consistently deliver above-target results. Consistently 200%+ to quota (top 10% in my territory among 150+ peers) Retained $25K–$50K in monthly revenue while generating $20K+ in new annual growth each month President’s Club contender year after year Won Account Executive Champion award for achieving outstanding success across all KPIs Leading contributor to teams which won multiple Comcast Business managerial level sales awards, including Head2Head, Comcast’s Kentucky Derby Experience, and President’s Club I’m motivated by solving complex client needs, building long-term relationships, and helping organizations achieve sustainable growth. Currently, I’m seeking opportunities to bring my account management expertise and business development drive to a forward-thinking, growth-oriented company.

Experience

• Senior Customer Account Executive · Comcast Business10-01-2023 – 03-01-2025

  Business to Business customer retention specialist with a strong track record managing high-risk, out-of-contract, and repeat-call customers in competitive markets. Expert in contract renegotiation, churn prevention, and personalized outreach strategies that consistently drive loyalty and exceed retention goals. Attained an average of 225% of sales quota in comparison to 120% of peers, retained an average of $25,000 to $50,000 in monthly revenue, led growth of Comcast Business Mobile generating $20,000 in additional monthly revenue, and regularly finished in the 10th percentile in sales territory out of more than 150 peers.

• Customer Account Executive, SMB Direct Sales Retention · Comcast Business09-01-2020 – 10-01-2023

  Specialized in customer and revenue retention, MRC generation and growth, product knowledge, dissemination of Comcast Business products, and managing customer experience.

• Cloud Desk Agent, Inside Sales · Comcast Business08-01-2017 – 09-01-2020

  Achieved 133% of sales quota in 2019, individual close rate of 9.8% versus department average of 4.54%, and individual average of 189% of sales quota versus department average of 93.06%. Led employee initiatives to cut red tape, improve business processes, and create lead ownership rules. Developed department process maps using Visio. Responsibilities included meeting or exceeding monthly sales quota, coordinating with field representatives, developing customer rapport, handling complex onboarding processes, and maintaining key performance indicators.

• Business Development Coordinator · Prevail InfoWorks01-01-2017 – 04-01-2017

  Gained valuable skills and insight into high-level business development as a business development coordinator and administrative assistant to the CEO. Supported SaaS sales operations through lead generation, Dynamics 365 CRM management, and prospective client outreach. Assisted the Chairman with C-suite communication, scheduling, and travel coordination.

• Work Study Student · Fels Institute of Government at the University of Pennsylvania06-01-2014 – 08-01-2014

  Administrative Assistant in the Fels School of Government. Assisted with front desk management, Excel mail merges, and college application management.

Education

• University of PennsylvaniaBachelor’s Degree, Political Science and Government, Classical Studies (Double Major)
• Warren County Community CollegeAssociate of Arts (A.A.), Business Administration and Management, General
• Weichert Real Estate SchoolReal Estate

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