Craig Collins-Young

About

With a robust educational background in Digital Media Management, Writing, and Creative Writing from esteemed institutions like Georgetown University and The Johns Hopkins University, this professional has carved a niche in digital analysis and management. Currently serving as a Digital Business Analyst at the U.S. Department of the Treasury, they excel in managing digital programs, leading creative design, and supporting agile development processes. Previously, they held roles as a Senior Web Analyst and Web Analyst, where they honed skills in SEO, content editing, and web optimization. Beyond their analytical prowess, they are a part owner of Listoke Distillery, contributing to strategic business decisions. Their commitment to community service is evident through their volunteer work with FEMA, assisting disaster survivors. This diverse experience underscores a blend of technical expertise, strategic insight, and a dedication to service.

Experience

• Digital Business Analyst · U.S. Department of the Treasury02-01-2022

  Manage and support digital programs and projects through their full lifecycle. Responsibilities include defining problems, researching market opportunities, leading creative design and development of online products and services, creating user stories and epics, supporting business owners via the agile development process, and measuring and reporting on performance post-deployment.

• Senior Web Analyst · U.S. Department of the Treasury06-01-2018 – 02-01-2022

  IRS.gov Search Team Lead: Managed IRS.gov search product configurations and updates, researched and managed the development of new search products, and provided guidance to content producers. User Acceptance Tester: Tested new IRS.gov products and performed regression testing. Editorial/Information Architecture Team: Edited content for readability, SEO, and adherence to IRS/AP format.

• Web Analyst · U.S. Department of the Treasury11-01-2015 – 06-01-2018

  As a Web Analyst, likely contributed to analyzing web data, optimizing website performance, and supporting digital initiatives.

• Disaster Recovery Volunteer · FEMA08-01-2022

  Provided support to disaster survivors by helping them navigate available programs and register for Federal disaster assistance. Deployed for Hurricane Helene in South Carolina and Hurricane Ian in Fort Myers, Florida.

• Part Owner · Listoke Distillery07-01-2021 – 10-01-2024

  As a part owner, likely involved in strategic decision-making, overseeing operations, and contributing to business growth.

Education

• Georgetown UniversityDigital Media Management
• The Johns Hopkins UniversityM.A., Writing
• Towson UniversityB.S., English, Creative Writing
• Mary Immaculate College, IrelandTEFL, Irish Studies
• Linganore High SchoolHigh school diploma, General Studies

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