Danielle Garcia

About

I'm an analytical and creative problem solver with over 15 years of collective experience in the customer service, retail, direct sales and e-commerce industries. My focuses are on project, social media and operations management. I’m passionate about working harder and smarter to contribute to company growth and success. Outside of work, I enjoy spending time outdoors and working on various creative projects.

Experience

• Associate, Policy & Compliance · Stella & Dot Family of Brands03-01-2015 – 02-01-2020

  ● Trained and onboarded new and current associates ○ Created and edited training processes to ensure efficiency and accuracy ● Conflict resolution- identified and resolved concerns related to Ambassador commissions and daily business duties ● Drafted and deployed termination letters to non-compliant Ambassadors

• Manager, Policy & Compliance · Stella & Dot Family of Brands02-01-2020 – 12-01-2021

  ● Created, managed and executed business-critical projects, collaborating with internal and external cross-functional partners ○ Scheduled meetings with all partners and C-level Executives for project and deliverable follow ups ○ Presented and summarized project data and outcomes to internal and external cross-functional partners and C-Level Executives ● Updated, created and executed new policies based on business needs and industry standards ● Created and maintained processes for compliance communication, outreach and business concerns ● Managed compliance team's daily and monthly tasks to meet SLA and monthly goals

• Owner · Soultree City11-01-2018

  ● Curate customer centered collections across multiple categories (clothing, accessories, home goods, etc.), while focusing on trend-forecasting and previous collection data ● Create, manage and execute email, online, and social media marketing campaigns to meet business goals for customer connection, retention and growth ● Cohesively merchandise and price products across online, pop-ups and brick and mortar locations ● Manage customer interactions and inquiries across social media, email, and in-person experience to build and maintain an impactful, positive relationship and experience in all interactions ● Manage all aspects of Shopify website, including product descriptions, tags, collection management, collection launch and updates ● Process and fulfill customer orders via Inventory management and shipment of customer orders

Education

• University of Arizona Global CampusBachelors Degree, eMarketing

Similar talent on Pangea

Sydney S.Creative Direction | Logos + Merch Design | Shopify Setup + Inventory Operations | E-Commerce Management | Event PlanningSarasota, FLJesel C.Customer Success Manager | Shopify E-commerce Expert | Helping Brands Scale & Build Long-lasting Relationships | Specialized in Store Management & SupportMetro Manila, PhilippinesAlexandra H.Creative Director & Stylist | Interiors, Vintage, Branding, and Sales LeadershipHarmonie C.Creative and detail-oriented marketer with experience in design and strategy with a passion for customer experience.Dallas, TX