Destiny Dingle

About

For the last 5 years I've worked behind the scenes of online small businesses, agencies, and startups as a Business, Operations, and Project Manager. And I've loved every single bit of it. For the past 2 years, through my own operations and management company, I've taken clients from pre-revenue to 5-figure launches, built automated onboarding and lead generation systems from scratch, and managed everything from hiring and team coordination to large-scale virtual events and offer launches. My deepest expertise lives in project management, systems, and strategy. But, what's always felt most rewarding is being the person in the background who maps the strategy, builds the process, and makes everything come to life for the clients I adore. That passion isn't something I clock in and out of. It's just how I operate and bring my clients the results they deserve.

Experience

• CEO | Founder | Chief Operations & Project Manager · Vital Virtual Services02-01-2024

  Partner with other online service-based businesses (past client industries include podcasting, consulting, and finance) to build and manage operational infrastructure. Serve clients ranging from pre-revenue startups to established businesses, providing end-to-end operations support including systems creation, project management, process design, automation, and hiring. - Launched and operationalized pre-revenue businesses from the ground up by building reservation systems, onboarding workflows, SOPs, and project management dashboards enabling clients to open for business with scalable infrastructure in place - Designed and implemented end-to-end automations, CRM and PM tool configurations, and funnel infrastructure to streamline operations and reduce manual workload across client businesses - Directly contributed to client revenue growth by referring new business, resulting in expanded client rosters and increased income for partnered businesses - Managed vendor communications, company credit cards, light bookkeeping, and direct client-facing correspondence across multiple engagements simultaneously - Led full-cycle hiring on behalf of clients by sourcing, vetting, and onboarding candidates, then directly managing hired team members and their assigned projects to ensure accountability and quality of deliverables

• Operations and Finance Assistant · Campside Media06-01-2022 – 09-01-2022

  Plan and execute company events and devised projects to save costs. Contribute to company operational excellence by fast tracking onboarding and off-boarding procedures and improving overhead financial processes. Uphold office efficiency by liaising with multiple vendors simultaneously such as construction and IT. Managing social media accounts by tracking and analyzing metrics. - Yielded up to 80% customer satisfaction by planning and executing office events and annual staff retreats - Saved over $4,000 in funds by administering the annual company gear update and tracking project - Fast-tracked onboarding processes 16% annually by ensuring: employee database access, onboarding correspondence, equipment procurement, account activation and collecting/processing hiring documents - Improved financial processes by 30% annually via following budgets upwards of $100,000, invoicing, authorizing payments and consolidating 5 company credit card reports monthly for expense reporting - Raised annual engagement by 22% by tracking KPIs and adjusting social media strategies

• Marketing Assistant · Capstone On-Campus Management, LLC05-01-2019 – 05-01-2022

  Acted as the site’s main marketing professional by formulating marketing events and residential programs events to drive annual occupancy and raise brand awareness. Led site general marketing by creating and implementing new initiatives and formed partnerships with educational institutions for cross marketing opportunities. Oversaw and regulated all residence hall incidents and activities to ensure resident safety and satisfaction. - Brought in an additional 100 new prospect inquiries yearly through forming the Ambassador Program and coordinating the annual Community Trick-or-Treat event - Gained almost an additional 10% of applications by leading open houses, holiday gatherings and luncheons - Oversaw campus residence hall in weekly rotations by enforcing policies, resolving and escalating resident conflicts (when appropriate) and writing and submitting thorough incident reports to higher authorities

Education

• CUNY School of Professional StudiesMaster of Science - MS, Business Management and Leadership
• The City College of New YorkBachelor of Science - BS, Biology, General
• Coursera/GoogleCertificate, Project Management

Similar talent on Pangea

Leah L.Online Business Manager and Master AI Prompter for Operations and WorkSlidell, LAKahiyla M.Automation and Business Systems Specialist | Founder & Operations Strategist at Green Tack Solutions | Reclaiming Time and Revenue for Small Businesses through Virtual AssistanceBaltimore, MDDarcy M.Digital Marketing & Operations Specialist | Online Business Manager | Client Success & Systems IntegratorMilwaukee, WIMercy Oloaghe A.CRM and Business Process Automation Specialist | Virtual Assistant Focused on Streamlining Operations and Driving Growth for SMBsAbuja, Federal Capital Territory