Danyelle Daniels

About

I’m an innovative, high-performing, and success-driven Project Manager with practical negotiation skills and unique expertise to explore opportunities for change, contribute to cost savings, and increase efficiency across diverse operations. Repeatedly sought out by senior management to serve as a trusted advisor, business strategist, and Subject Matter Expert on complex, high-profile projects guaranteeing that they are brought to successful completion and utmost customer satisfaction is achieved. Unyielding dedication to delivering quality project outcomes and maximizing profits through proficient contract negotiations, project estimation, and compliance with company regulations and best practices. Broad business perspective and deep expertise in trade management, coordinating team members, and developing constructive customer partnerships to recognize and focus on cost-saving opportunities to execute projects effectively. As the Project Manager with The Branning Group, I was tasked with analyzing current client journey in order to address retention rate as well as updated client onboarding and, as a result, increased retention rate by 25% in 3 months. I am also responsible for Managed all digital marketing campaigns and communicated effectively with all team members throughout projects in order to ensure project deadlines were met. I have excellent communication (oral and written) skill, analytical thinking/problem solving, detailed-oriented/high level of accuracy, consultative and facilitation, and the ability to quickly adapt to organizational change and execute programs precisely. Career Highlights Pioneered transformational initiatives necessary to effectively communicate project scope, schedule, and budget with customers and contractors. Instituted innovative initiatives for maintaining valuable relationships with various vendors throughout the city, ensuring clients receive VIP treatment. Handpicked based on stellar qualities to cooperate with support staff, providing them with up-to-date information about computer processing, membership, and programming concerns.

Experience

• Client Success Manager · MedLead Convert2023-01-01 –
• Project Manager · The Branning Group2021-04-01 – 2022-12-01

  Tasked with analyzing current client journey in order to address retention rate as well as updated client onboarding and, as a result, increased retention rate by 25% in 3 months. Managed all digital marketing campaigns and communicated effectively with all team members throughout projects in order to ensure project deadlines were met. Profiled existing data utilizing SQL by writing custom reports designed to leverage existing provider data in the company's CRM tool to suggest opportunities in order to expand existing relationships to support the organization's requirements. Key Contributions & Accomplishments: Pioneered transformational initiatives necessary to effectively communicate project scope, schedule, and budget with customers and contractors. Laid groundwork responsible for identifying clients' needs in order to recommend the most effective products based on the individual project budget. Manage up to 5-6 projects simultaneously at any given time with budgets that range between $2,500- $14,000 from beginning to end.

• Concierge · Oakmont of Redding2020-03-01 – 2021-04-01

  Charged with scheduling and documenting guest appointments, updating all files, recording all financial transactions, and filing invoices. Supported teamwork through cooperative interactions with co-workers and other departments. Answered telephones and recorded and/or directed calls to appropriate individuals in a timely, clear, concise, and professional manner. Guaranteed customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers' complaints, and providing advice and recommendation based on customer needs. Planned staff and resident events. Key Contributions & Accomplishments: Instituted innovative initiatives for maintaining valuable relationships with various vendors throughout the city, ensuring clients receive VIP treatment. Laid groundwork for executing daily operations of opening/closing of shift, cash management, safe deposits, and bottle service assistance. During covid, successfully implemented a rollout of visitation for residents that resulted in family members and resident satisfaction, while maintaining safety and quarantine protocols.

• Provider Services/ Claims Analyst · Anthem Blue Cross of California2018-10-01 – 2019-07-01

  Identified projects to be worked on, developed action plans, and delivered projects by a target date to management, as well as managed approvals received from clients and insurance carriers. Trained staff on documented procedures and protocols and resources related to equipment processes. Processed paper and electronic documentation related to coverage information, as well as executed and released weekly check run allocated to insurers and debtors.

• Member Services Specialist · Centene Corporation2017-07-01 – 2018-09-01

  Effectively resolved all inquiries via phone and responded to provider requests via email. Completed other various administrative tasks/data analysis as well as trained new employees on all job duties and responsibilities. Recommended products and services to members and accurately explained details of services offered. Maintained cleanliness and presentation of member service area and marketing information. Oversaw member service and lending responsibilities resulting in value-added services that meet and exceed customer expectations. Key Contributions & Accomplishments: Fueled business development opportunities by creating schedules, approving timesheets, managing employee portfolios, and conducting employee reviews. Handpicked based on stellar qualities to cooperate with support staff, providing them with up-to-date information about computer processing, membership, and programming concerns. Collaborated with training department to provide hands on training and mentorship to new and existing representatives Successfully collaborated with project team to acquire and rollout training for newly acquired health insurance carrier

• Eligibility Specialist · Covern Oregon2013-05-01 – 2014-04-01

  Met all standards for a position as outlined in the corresponding annual performance criteria and specialist bonus template. Advised regions, consignees, and others to control suspect products using computer notifications, inventory systems, telephone, and email systems. Counseled clients to accept personal responsibility for their actions and consequences and need to comply with the rules and regulations. Identifies possible benefit overpayments, assesses causes for overpayment, determines whether there has been willful misrepresentation, confronts clients, and negotiates repayments if necessary. Key Contributions & Accomplishments: Collaborated with project team for a successful rollout of a call center to support the new ACA changes to insurance

• Team Leader · Alorica2011-12-01 – 2013-02-01

  Established work procedures and processes that support company and departmental standards, procedures, and strategic directives Managed talent through coordinating and facilitating training and identifying development needs. Maintained productive relationships with IT, Marketing, Commodities, and executive management to ensure sales campaigns went smoothly. Prepared monthly production, quality, risk control, and data validation reports for senior management. Analyzed operations business model and proposed recommendations for cost structure and team member retention. Key Contributions & Accomplishments: Earned the privilege of serving as point-of-contact for escalation of all issues related to multiple teams as well as for special requests. Demonstrated mastery in providing statistical and performance feedback and coaching and administered performance reviews for skill improvement.

Education

• Strayer UniversityAssociate of Arts - AA, Marketing

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