DeAnn Allen

About

An experienced professional in organizational development and performance improvement, with a strong background in customer success, learning and development, and instructional design. Additionally co-authored the Spiral HPI framework publication (Performance Improvement Journal, 2014).

Experience

• Director, Customer Success · Time Study01-01-2023 –

  Directs customer success teams, onboarding, training, and account management; oversees strategy for customer support, lifecycle management, and KPI tracking.

• Manager, Learning and Development · OneStudyTeam06-01-2022 – 12-01-2022

  Led onboarding, L&D strategy, and enablement resources; designed and improved client-facing training materials.

• Senior Manager, Organizational Capacity and Solutions · Ascension01-01-2022 – 06-01-2022

  Led organizational capacity initiatives and solutions across remote teams.

• Manager, Organizational Development and Learning · Ascension09-01-2016 – 01-01-2022

  Co-led design and rollout of standardized onboarding and leadership development programs; managed system-wide instructional design.

• Learning and Development Solutions Analyst / Instructional Designer · St. Luke's07-01-2012 – 09-01-2016

  Designed and developed learning solutions for clinical and non-clinical staff; partnered with SMEs to deliver training programs.

• Instructional Design Intern · St. Luke's08-01-2010 – 12-01-2010

  Supported instructional design projects and trainings; contributed to module development.

• Graduate Assistant · Boise State University08-01-2010 – 08-01-2011

  Assisted with research and teaching duties; supported instructional technology initiatives.

• Warranty Manager · Pierce Homes & RVs04-01-2006 – 07-01-2010

  Managed warranty processes and customer service improvements for home and RV products.

• Spanish Professor · Montana State University Billings08-01-2006 – 01-01-2007

  Taught Spanish courses; developed curricula for language instruction.

• Assistant Project Manager / Event Coordinator · Beartooth Bank06-01-2005 – 02-01-2006

  Supported project management and event coordination activities.

Education

• Boise State UniversityMaster's, Organizational Performance and Workplace Learning
• Boise State UniversityCertificate, Workplace Instructional Design
• Montana State University BillingsBachelor of Science, Public Relations
• Montana State University BillingsBachelor of Arts, Spanish

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