Deborah L P.

About

With a Bachelor's degree in Social Work from The University of the West Indies and an Associate's degree in Sociology from Dominica State College, I have a solid educational foundation in social sciences. My professional journey includes a decade-long tenure as an Admin Support Agent with the Government of Dominica, where I honed skills in appointment management, records management, and customer care. I excelled in maintaining databases, managing schedules, and providing clerical assistance, including drafting and editing documents. Prior to this, I served as a Customer Support Assistant at SAT TELECOM, focusing on customer care and records management. My experience in both roles involved collaborating with departments to resolve customer issues and enhance satisfaction levels. My career reflects a commitment to efficient administrative support and customer service excellence.

Experience

• Admin Support Agent · Government of Dominica08-01-2011 – 01-01-2021

  Appointment Management & Scheduling - Scheduling and coordinating meetings, appointments, and travel arrangements. Records Management - Develop and maintain a filing system for easy retrieval of documents plus conduct data entry. Calendar Management - Maintaining databases, tracking important dates and deadlines, and managing daily schedules. Clerical Assistance - Draft, edit, and format letters, reports, and presentations using Microsoft Office Suite, email management, and answering incoming inquiries via phone. Customer Care - Assist customers with inquiries or concerns related to the company's services via phone and email. Report Preparation - Collaborating with other departments to resolve customer issues and monitoring customer satisfaction levels.

• Customer Support Assistant · SAT TELECOM01-01-2010 – 12-01-2010

  Customer Care - Assist customers with inquiries or concerns related to the company's services via phone and email. Report Preparation - Collaborating with other departments to resolve customer issues and monitoring customer satisfaction levels. Records Management - Maintain a filing system for easy retrieval of documents.

Education

• The University of the West IndiesBachelor's degree, Social Work
• Dominica State CollegeAssociate's degree, Sociology

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