Deidre Erasmus

About

Hi! I'm Deidre! 👋🏻 When I first stepped foot in the door with marketing and partnering with forward-thinking business owners across the world, I knew that I was in the right place. My passion is deeply rooted in collaborating with like-minded entrepreneurs on their journey to growing their brand. I’m grateful I get to hear your unique story, your why and your big dreams for the future, all while being your number one cheerleader along the way. With a considered approach and an ice coffee in hand, I thrive on creating magic for spirited business owners that know they’re destined for more. I get to help others build brands that they are truly obsessed with and I can’t wait to help you do it too.

Experience

• Client Success Manager · King Contractor Agency11-01-2022

  Building and maintaining relationships: CSMs are the main point of contact for clients and must build strong relationships with them. They must understand their client's business goals, their needs and requirements, and develop strategies to help them achieve success. Onboarding and training: CSMs must ensure that clients are onboarded smoothly and that they receive training on how to use the product or service effectively. They must also identify areas where clients may need additional training and provide resources to help them succeed. Developing success plans: CSMs work with clients to develop success plans that outline their goals and how they plan to achieve them. They must identify key performance indicators (KPIs) and track progress against them. Troubleshooting: CSMs must be able to troubleshoot issues that clients encounter and provide solutions to their problems. They must escalate issues to the appropriate team members as needed. Renewal and upsell: CSMs are responsible for ensuring that clients renew their contracts and identify opportunities for upselling. They must provide clients with ongoing value and demonstrate how the product or service can help them achieve their goals. Reporting and analysis: CSMs must track client success metrics and provide regular reports to management. They must analyze the data to identify areas for improvement and make recommendations to enhance the client experience.

• Social Media Manager · Prime Auctions05-01-2020 – 01-01-2023

  Client meetings and status updates Create Campaigns on Linked In, Google Ads, Facebook Business Manager, Instagram, etc. Execute advertising campaigns for clients, monitor performance, and ability to improve performance. Google Analytics, Facebook Business Manager etc. Achievement: Their Facebook hit over 1.8 million people in 28 days Create strategies based on audience, age, location etc. Monitor & analyze site performance to provide solutions to increase SEO and create marketing audience profiles. Research and evaluate new technology trends and identify new optimization opportunities. Manage and update task and campaign status Analyze data to gather insights for clients and tailor future campaigns. Negotiate on deals Managing large budgets for once-off and monthly campaigns. Build relationships with platform representatives e.g, Facebook account manager Manage multiple accounts Building brand awareness and managing social media content monthly Launching and monitoring paid ads

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