Diana Ferrera

About

With a strong foundation in International Business from Universidad Nacional Autónoma de Honduras, I have developed a diverse career spanning project management, real estate, and administrative roles. As a Virtual Project Manager and Asana Workflow Specialist at Upwork, I excel in optimizing workflows and managing virtual projects. My experience as a Realtor at CAS BIENES honed my skills in property sales, client relations, and market research. At Instituto de Previsión Militar, I managed procurement processes and construction projects, ensuring compliance and efficiency. My early career as a Call Center Customer Service Representative and a short stint as an English-Spanish Translator for World Vision further enhanced my communication and customer service skills. I am adept at navigating complex environments and delivering results across various sectors.

Experience

• Virtual Project Manager/ Asana Workflow Specialist · Upwork10-01-2023

  Specialized in managing virtual projects and optimizing workflows using Asana.

• Realtor · CAS BIENES09-01-2021 – 09-01-2023

  Acted as a real estate broker, facilitating the sale of properties and providing exceptional service to clients. Assisted clients and buyers in the purchase process, including liaison with banking entities. Utilized real estate marketing websites and social media platforms to promote listings effectively. Conducted property acquisition activities, including market research and due diligence. Verified customer profiles, ensuring a smooth transaction process. Prepared contracts and necessary documentation accurately and efficiently. Managed appointments and agendas, ensuring timely and effective communication with clients. Engaged in both B2B and B2C sales, demonstrating excellent negotiation and closing skills.

• Purchase and Administrative Assistant · Instituto de Previsión Militar06-01-2013 – 09-01-2021

  Assisted in all private and public purchase processes, overseeing 30-40 projects simultaneously. Managed purchases, including supplies, equipment, and software implementation. Supervised and monitored construction projects, ensuring adherence to estimates and timelines. Established effective relationships with contractors and technical stakeholders, ensuring successful project outcomes. Managed payments to suppliers, generated expense reports, and controlled budgets for various projects. Prepared comprehensive documentation and digitized processes, contributing to streamlined operations. Collaborated with internal and external auditors, ensuring compliance with regulations. Published processes on government-designated platforms, enhancing transparency and accessibility.

• Call Center Customer Service Representative · Instituto de Previsión Militar05-01-2008 – 05-01-2013

  Provided excellent customer service, addressing inquiries and providing information to affiliates regarding loans and benefits. Demonstrated strong communication skills to effectively convey complex information to customers. Maintained a high level of professionalism and ensured customer satisfaction through attentive and personalized service.

• English-Spanish Translator · World Vision06-01-2011 – 06-01-2011

  Served as a translator in medical brigades for a short term.

Education

• Universidad Nacional Autónoma de HondurasPasante de la Carrera de Comercio Internacional, Negocios internacionales/Comercio internacional

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