Doreen Anna Angiro

About

Remote Customer Service Specialist with 3+ years of experience in insurance and financial services, supporting client onboarding, product education, and remote appointment consultations. Handles high-volume inquiries, schedules 30+ client meetings monthly, maintains 90%+ satisfaction, and reduces average resolution time by 50% through remote issue resolution. Experienced training and supervising 8 agents and maintaining accurate CRM records.

Experience

• Team Leader – National Insurance Corporation, Uganda · National Insurance Corporation2021 – 2024

  - Provided client services for 200+ policyholders monthly, handling onboarding, policy education, and issue resolution via phone and email - Conducted client consultations via phone to explain insurance products and coverage options, improving client understanding and retention - Scheduled and managed 30+ benefit overview appointments monthly using calendar tools and proactive follow-up - Resolved client inquiries and escalations via remote communication tools, reducing average resolution time by 50% - Trained and supervised 8 agents on client service standards and communication protocols

• Customer Service Agent – Dfcu Bank, Uganda · Dfcu Bank2019 – 2021

  - Handled 50+ daily client inquiries via phone and email with 95% first-contact resolution - Educated clients on banking products and resolved account issues professionally - Maintained accurate client records in CRM system

• Customer care service · Freelence01-01-2023

  Customer Care Representative handling US clients - Answered inbound calls + emails 3PM-11PM Uganda time / 8AM-4PM US time - Solved billing, account, and service issues for customers - Calmed angry clients and turned complaints into positive reviews - Logged all cases in CRM so nothing was missed - 95% customer satisfaction score on resolved tickets

• Customer care Representative , Remote · Grand Lanso Electric Cars01-01-2023

  Customer Care Representative handling US clients - Answered inbound calls + emails 3PM-11PM Uganda time / 8AM-4PM US time - Solved billing, account, and service issues for customers - Calmed angry clients and turned complaints into positive reviews - Logged all cases in CRM so nothing was missed - 95% customer satisfaction score on resolved tickets

• Customer care support, Remote · Grand Lanso Electric y01-01-2023

  Customer Care Representative handling US clients - Answered inbound calls + emails 3PM-11PM Uganda time / 8AM-4PM US time - Solved billing, account, and service issues for customers - Calmed angry clients and turned complaints into positive reviews - Logged all cases in CRM so nothing was missed - 95% customer satisfaction score on resolved tickets

Education

• Makerere niversBachelor of Commerce, Business

Similar talent on Pangea

Pharryn H.Administrative Assistant| Remote Customer Service Specialist | Experienced in CRM SoftwareDiani Beach, KenyaAAmarachi L.Customer Support Specialist | Sales & Lead Generation | Virtual Assistance | CRM | Remote-ReadyJaykishan R.Customer Service & Relationship Specialist skilled in Generative AI and CRMVadodara, GujaratJamelia G.Customer Service and Sales SpecialistSt. Catherine Parish, Jamaica