Edward Wandera
Systems & Networks Support | CS & Project Management | Solutions Architect | M365 Admin | WordPress Development & Support | Creating Impactful, User-Centric IT Solutions with a Focus on Sales & Customer Success
14 yrs experience · <10 hrs/week
About
I am an IT professional with over 10 years of experience in technical support, cybersecurity, client services, and customer success. Throughout my career, I have built a proven track record of leveraging technology to optimize operations, enhance client satisfaction, and ensure the successful delivery of IT solutions. My expertise spans multiple industries, including Banking, Media, and Government, where I have worked closely with clients to understand their unique needs and deliver tailored IT solutions that drive business outcomes. I am dedicated to providing outstanding customer support and cultivating long-term relationships by consistently exceeding expectations. My focus on customer success ensures that clients not only receive top-tier technical solutions but also benefit from proactive support, strategic advice, and continuous improvement.
Experience
- Co-Founder · Ping IT10-01-2018
As a Co-Founder, likely involved in strategic planning, business development, and overseeing operations.
- Head of Information Technology - Consultant · Camerapix LTD08-01-2018 – 10-01-2024
As Head of Information Technology - Consultant, responsible for leading IT strategy, managing technology infrastructure, and consulting on IT projects.
- Head of Information Technology · A24 Media02-01-2016 – 09-01-2018
As Head of Information Technology, managed IT operations, developed technology strategies, and ensured system security and efficiency.
- Regional Systems & Networks Support Engineer [OSV] · Standard Chartered Bank12-01-2011 – 06-01-2015
As a Regional Systems & Networks Support Engineer, provided technical support, managed network systems, and ensured operational continuity.
- Systems Support Engineer · AccessKenya Group02-01-2010 – 12-01-2011
As a Systems Support Engineer, responsible for maintaining IT systems, troubleshooting technical issues, and supporting network operations.
Education
- The Technical University of KenyaBusiness Management
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Larry B.IT and Technology Support SpecialistDalton, GAHire Edward through Pangea
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