Eferoghene Oraka

About

Experienced Social Media Specialist with a background in customer support, digital media management, and project management. Skilled in developing strategic social media plans to enhance customer engagement and brand visibility. Completed a Digital Marketing certificate in 2023 to further drive performance. Proven track record in increasing sales revenues and improving operational efficiencies. Strong communication and leadership skills cultivated through diverse roles in media and customer service sectors.

Experience

• Customer Support & Implementation Specialist · Sociopilot09-01-2024 –

  Monitor online support KPIs, escalate technical issues, and optimize tier 1 and 2 support; assist clients with social media strategies; provide post-sale technical support to ensure successful customer implementation and onboarding.

• Customer Support Specialist · Sociopilot09-01-2024 –

  Monitor online support KPIs to ensure targets are met; assist clients technically through escalations and issue resolution; contribute to support process improvements and ensure successful customer implementations.

• Digital Media Manager · Bedge Pictures09-01-2023 – 06-01-2024

  Increased sales revenues by promoting products online; designed visual concepts for social media; set productivity policies; collaborated with media team; created marketing content; led weekly staff meetings; managed client information and administrative duties.

• Project Manager (Student Internship Training) · BAZE UNIVERSITY NEWSROOM, Baze University01-01-2023 – 05-01-2023

  Defined project scope and timelines; conducted research; allocated budgets; managed team resources; assigned roles; identified risks; maintained records; performed quality control; ensured timely delivery.

• Project Management Intern · BAZE UNIVERSITY NEWSROOM, Baze University01-01-2023 – 05-01-2023

  Identify and define the scope of journalistic projects; create timelines; conduct research; develop budgets; manage resources; facilitate collaboration; allocate roles; assess risks; maintain production records; quality control and editing.

• Customer Service Representative · 1Password–

  Provided customer support and service as part of the client success team.

Education

• Baze UniversityBachelor of Science, Mass Communication/Media Studies
• Bridge HouseUniversity Foundation Programme
• The Regent Secondary SchoolHigh School Diploma
• University of LagosPre-Law
• Digital Marketing Course (Certificate)Digital Marketing

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