Yetemgeta Kassa

About

I'm always adapting to the world of finance & technology, and I'm a thoughtful, committed, customer-oriented individual working in the business sector. I have worked with a startup rental management company that manages many suites implementing new technologies and we also had worked on selling condos and townhouses, throughout the GTA. I'm driven, organized and highly motivated to provide the best customer service using the latest technology. My strong organizational skills, commitment to detail, and passion for providing the best customer service through the use of cutting-edge technology make me an ideal candidate for any position. I am eager to join a team and contribute to achieving company goals and growth. I love to learn as I'm currently learning python, AWS, Linux, SQL and anything tech related. I enjoy working in being flexible with my structuring as well as with coworkers. Current Objectives: - Obtaining AWS Certified Solutions Architect Certificate - Obtaining CFA Designation Personal Interests: - Playing Sports (Basketball, Soccer & Swimming) - Learning To Cook - Enjoy Driving

Experience

• Patient Administrative Associate · Sunnybrook02-01-2023

  Responsible for managing patient administrative tasks, ensuring efficient operation of patient services.

• Servicing Analyst · BMO Wealth Management - Canada01-01-2022 – 07-01-2022

  Successfully executed routine tasks such as service requests, transactions, and queries, resulting in improved efficiency and customer satisfaction. Implemented the use of various tools such as Global Plus, Remedy, CDS, Outlook, and Excel to initiate transfers, resulting in streamlined and efficient processes. Demonstrated ability to work independently as well as part of a team, resulting in successful completion of projects. Organized and filed records in accordance with departmental policies, resulting in improved organization and accessibility of information. Managed shared mailboxes and archive directories, resulting in effective communication and collaboration within the team. Improved quality of service by ensuring accuracy and completeness of work information, resulting in a 95% accuracy rate. Supported change management of varying scope and type, resulting in successful implementation of new processes and procedures. Conducted daily administrative activities including scanning and filing documents, resulting in a well-maintained and organized office.

• Team Leader, Porter · Sunnybrook09-01-2020 – 08-01-2021

  Assigned and managed tasks for porters, resulting in improved efficiency and timely transport of patients for appointments. Ensured the safety and care of patients during transportation, resulting in high levels of patient satisfaction. Demonstrated comprehensive knowledge of the entire hospital, contributing to the smooth and efficient transport of patients. Responded effectively to emergency codes as assigned, resulting in a timely and appropriate care for patients, with a 100% success rate on emergency codes. Maintained accurate and detailed records of patient transport, contributing to the continuity of care and compliance with regulations, resulting in a 100% compliance rate with patient transport record-keeping standards. Adhering to the safety steps required by Infection Prevention and Control.

• Independent Contractor Operations Manager · Toronto Rental Management02-01-2016 – 11-01-2019

  Improved overall cleanliness and guest satisfaction by managing and supervising a team of cleaning employees, resulting in a 25% increase in positive guest feedback. Implemented cost-saving measures in purchasing products, resulting in a reduction of expenses for the company. Organized and set up furniture in all units, contributing to the overall aesthetic and guest experience. Developed and maintained schedules for guests and employees, leading to improved efficiency and coordination. Generated positive feedback and repeat business by effectively communicating with clients through both online and in-person channels, resulting in a 25% increase in repeat business. Boosted bookings and revenue by utilizing online marketing strategies to increase visibility and promote services, resulting in a 40% increase in bookings. Achieved higher online rankings, resulting in increased website traffic and bookings through research and SEO optimization, resulting in a 75% increase in website traffic. Achieved a 7x growth in rental units by utilizing a CRM system to implement cost and time saving measures, resulting in an overall increase in rental unit inventory.

• Assistant Office Administrator · St. Mary's Ethiopian Orthodox Tewahedo Church06-01-2016 – 08-01-2016

  Assisted in the daily operations of the church by managing schedules, coordinating meetings, and handling administrative tasks to ensure the smooth flow of work. Developed and executed creative and effective marketing campaigns to promote events and increase attendance. Maintained a professional and organized environment by overseeing the upkeep of the church facilities and implementing policies and procedures. Responded promptly and efficiently to incoming calls, providing immediate support and assistance to urgent needs, and ensuring the satisfaction of congregants and visitors. Coordinated with different departments and volunteers to ensure that all programs, services, and events were running smoothly and effectively. Created and managed the church's website to provide accurate and up-to-date information about the church and its events.

Education

• Toronto Metropolitan UniversityBachelor of Commerce - BCom, Finance, General

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