Piyali Gami

About

Since graduating in Spring 2023 with a degree in Business Administration and a focus in Human Resources, I've been working as a barista at Starbucks, where I've grown my passion for team dynamics and talent development, while actively building my skills in people-first leadership. In this fast-paced, customer-centered environment, I've strengthened my skills in communication, adaptability, and collaboration while gaining firsthand insight into what makes great teams thrive. I'm eager to bring that experience into the HR field, where I can help build inclusive cultures, enhance employee experiences, and support organizational growth in meaningful, measurable ways.

Experience

• Barista · Starbucks2023-02-01 –

  • Operate Point of Sales systems efficiently and accurately in a high-volume, customer-facing environment • Build meaningful connections with customers to foster loyalty and contribute to consistent retention • Leverage in-store technologies and resources to improve operational knowledge, supporting both team members and customer service efforts • Adhere to food safety and sanitation protocols in compliance with company and regulatory standards for the wellbeing of employees and customers • Train and onboard new partners, providing hands-on guidance on routines, store standards, and best practices • Consistently prepare food and beverage orders to Starbucks standard that comply with company standards, ensuring quality and customer satisfaction • Support peak time efficiency by fulfilling food or beverage orders across cafe, mobile, and drive-thru channels, consistently meeting quality standards and supplementing operational flow

• Sales Associate · Bath & Body Works2020-08-01 – 2022-10-01

  • Supported store operations by contributing toward store set-up and marketing, new hiring training, and implementing company standards regarding customer service • Engaged with customers by uncovering needs and product recommendations to strategize the efficiency of store analytics • Acquire and maintain knowledge of the company's product and visual presentation standards, to effectively connect with customers and provide exceptional service

• Customer Assistant - Stock Control · Tesco2018-11-01 – 2019-01-01

  • Manually condensing stock to maintain product quality • Taking the initiative and making decisions that are right for customers • Replenishing products in the assigned department of the store - meat, bread, and produce • Following company standards as well as respecting health and safety guidelines • Price reduction to eliminate food waste • Analytically deciding whether more of a certain product should be ordered

Education

• The Ohio State University Fisher College of BusinessHuman Resources
• Columbus State Community CollegeTransfer, Business Administration and Management, General
• Harrow CollegeBusiness, General
• Park High SchoolGeneral Certificate of Secondary Education

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