Emma Perritt

About

Currently pursuing an Honours Bachelor of Commerce in Business Technology Management at Toronto Metropolitan University, I have a diverse background in both education and work experience. Previously, I studied Chemical Engineering at the University of Toronto. My professional journey includes roles such as a Digital Marketing Intern at BeLuxe Creative, where I crafted engaging social media content and developed digital marketing assets. I also served as a Customer Experience Assistant at the University of Toronto's Faculty of Kinesiology and Physical Education, optimizing customer service operations and supporting event planning. My experience extends to retail and service roles, including positions at Simply Computing, Starbucks, Jugo Juice, and Summerhill Estate Winery. These roles honed my skills in customer service, sales, and operational efficiency. My varied experiences have equipped me with a strong foundation in communication, marketing, and customer engagement.

Experience

• Digital Marketing Intern · BeLuxe Creative05-01-2025

  Creating compelling social media content tailored to brand voice and marketing goals, driving engagement across Instagram and Facebook. Executing targeted social media engagement strategies to increase reach, follower growth, and audience interaction on behalf of clients. Developing digital marketing assets including website blogs, Google Business Profile posts, and email campaigns to support client visibility, SEO, and brand positioning.

• Customer Experience Assistant · University of Toronto Faculty of Kinesiology and Physical Education10-01-2024 – 06-01-2025

  Optimized customer service operations by handling facility access and program registration, enhancing customer engagement and satisfaction. Facilitated effective communication about the programs and services, increasing awareness and participation among prospective and current members. Supported event planning and execution, contributing to successful community engagement and satisfaction.

• Administrative Assistant, Retail Sales Representative · Simply Computing02-01-2024 – 07-01-2024

  Streamlined office operations by managing communication and documentation, improving store efficiency, and maintaining confidentiality. Managed daily transactions and financial processes through organized processes, reducing financial discrepancies. Assisted with basic troubleshooting and IT support, enhancing operational efficiency. Increased store revenue through targeted customer engagement and follow-ups, growing customer base. Provided technical support and troubleshooting, increasing repeat customer visits. Developed personalized sales strategies based on customer needs, improving customer satisfaction.

• Barista · Starbucks09-01-2022 – 02-01-2024

  Mastered drink preparation to ensure product quality and consistency, increasing customer satisfaction. Built strong customer connections by remembering customer names and their preferences, contributing to customer loyalty. Assisted with daily operations, including inventory management and shift coordination, ensuring store functionality.

• Server · Jugo Juice07-01-2021 – 07-01-2022

  Organized the store through inventory stocking and updating. Maintained the store through opening and closing procedures. Prepared food and drinks by following recipes and food safety guidelines.

• Junior Server · Summerhill Estate Winery05-01-2021 – 06-01-2021

  Supported servers by setting tables and communicating with customers. Anticipated what servers needed by keeping their tables clean and stocked. Provided accurate and professional customer service through proper expedition and cleaning of tables.

Education

• Toronto Metropolitan UniversityHonours Bachelor of Commerce, Business Technology Management
• University of TorontoFirst year of Bachelor of Applied Science, Chemical Engineering
• Kelowna Secondary SchoolBC Certificate of Graduation

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