Faith Maina

About

With a BSC in Economics from Jomo Kenyatta University of Agriculture and Technology, I have developed a strong foundation in sales, distribution, and marketing operations. My professional journey began as a Brand Sales Ambassador at Toyota Kenya Ltd., where I significantly boosted brand awareness and customer engagement. As a Sales Representative at Jiangmen Sonlink Motorcycle Co., Ltd, I exceeded sales targets and expanded the client base through strategic relationship building. At Watu Credit, I served as a Sales Marketing Officer, enhancing client acquisition and optimizing marketing campaigns through data-driven strategies. Most recently, I worked in Customer Service at Thika Motor Dealers, where I improved customer satisfaction and streamlined service processes. My diverse experience across various roles has equipped me with the skills to drive customer engagement, optimize marketing efforts, and enhance service efficiency.

Experience

• Customer Service · Thika Motor Dealers01-01-2024 – 08-01-2024

  Enhanced customer satisfaction by resolving inquiries and complaints promptly, resulting in a 30% reduction in response time across all service channels. Facilitated virtual client consultations and remote service updates, increasing accessibility for over 100 customers monthly. Collaborated with the sales team to assist clients in the vehicle purchasing process, achieving high post-sale satisfaction levels. Analyzed customer feedback data to identify service improvement areas, leading to process adjustments that improved service efficiency. Managed daily customer interactions, ensuring timely issue resolution and strengthening client relationships. Documented and tracked service requests, enabling accurate reporting and contributing to streamlined follow-ups.

• Sales Marketing Officer · Watu Credit06-01-2022 – 04-01-2023

  Boosted client acquisition efforts by guiding customers through asset ownership processes, resulting in a significant increase in customer engagement. Designed and executed targeted marketing campaigns across social media platforms, achieving consistent growth in online interactions and reach. Conducted comprehensive market research and data analysis to accurately segment audiences, optimizing campaign targeting. Developed financial and statistical reports to inform strategy, resulting in data-driven adjustments that improved campaign ROI. Evaluated campaign performance by tracking KPIs and analytics, supporting continuous improvement in marketing effectiveness.

• Sales Representative · Jiangmen Sonlink Motorcycle Co., Ltd12-01-2021 – 04-01-2022

  Exceeded monthly sales targets by leveraging persuasive sales techniques and building strong relationships with new and existing customers. Conducted comprehensive cost-benefit and needs analyses for customers, tailoring offerings to enhance satisfaction and drive repeat business. Established and nurtured business and client relationships, achieving a high rate of customer retention and satisfaction. Engaged in cold-calling efforts, securing 70+ customer leads per month and expanding the prospective client base by 25%. Provided management with detailed reports on customer feedback, competitive activities and market opportunities, supporting strategic decision-making.

• Brand Sales Ambassador · Toyota Kenya Ltd.03-01-2021 – 11-01-2021

  Boosted brand awareness by 45% through active promotion of products and services on social media, attracting over 1,000 new followers and significantly enhancing digital reach. Improved customer satisfaction through timely responses to online reviews and inquiries, strengthening brand reputation and trust. Generated an increase in leads at trade shows by engaging prospective clients with in-depth product knowledge and effective presentations. Conducted virtual product knowledge sessions, reaching a 60% engagement rate among remote audiences, which contributed to an expanded customer base. Enhanced referral rates through building a robust client network and encouraging word-of-mouth marketing.

Education

• Jomo Kenyatta University of Agriculture and Technology (JKUAT)BSC Economics, Sales, Distribution, and Marketing Operations, General

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