Frances Legarreta

About

I bring a strategic and detail-oriented approach to compliance, regulatory compliance, governance, and quality assurance, ensuring organizations meet standards, mitigate risks, and operate with integrity. With expertise in program management, risk oversight, and training development, I specialize in optimizing processes, driving accountability, and fostering collaboration across teams. Philanthropy has shaped my professional journey, providing me with a global perspective and the ability to thrive in dynamic, fast-paced environments. My experience working with individuals from varied cultural and professional backgrounds has strengthened my ability to navigate complexity with clarity and precision. Being bilingual (English/Spanish) enhances my ability to engage and collaborate with diverse teams, further strengthening my effectiveness in these roles. In addition to my core professional work, I actively contribute to decision-making processes in community-focused initiatives. This includes reviewing scholarship and award nominations, evaluating proposals for workforce reentry initiatives, and assessing volunteer recognition efforts. These experiences have deepened my understanding of governance, program management, and the importance of thoughtful evaluation in driving meaningful outcomes. I have hands-on experience in regulatory compliance training in the banking industry, where I developed and delivered programs to ensure adherence to industry regulations. Additionally, I have worked on federal grant projects, overseeing fund allocation, ensuring projects met regulatory requirements and objectives, and contributing to comprehensive program reviews to support successful outcomes while maintaining compliance with standards. Currently, I am exploring new opportunities in consulting, contract, fractional, and full-time roles where I can leverage my extensive experience in compliance, governance, and training to help organizations improve operational efficiency and maintain regulatory adherence. Let’s connect and explore how we can collaborate to strengthen your organization’s initiatives in these areas!

Experience

• Quality Assurance Manager · OIC of America2014-10-01 –

  Monitor program performance and outcomes, ensuring compliance with DOL grants and regulatory requirements. Review monthly reports, coordinate with staff to address performance gaps, and implement interventions to ensure program success. Ensure training materials from affiliates meet program standards and compliance requirements. Conduct on-site monitoring, providing corrective actions and support to affiliates to maintain compliance. Assist in developing Policies & Procedures for DOL grants and other OICA initiatives. Manage contract administration, ensuring compliance with contractual obligations and regulatory requirements. Conduct financial reviews of affiliate partners, ensuring expenses are allowable and assist in budget development. Lead audits and monitoring reviews for funders, ensuring compliance and identifying areas for improvement.

• Quality Assurance Analyst · OIC of America2024-05-01 – 2024-10-01

  Collaborated with cross-functional teams to support program monitoring, evaluation, and continuous improvement, ensuring compliance with federal regulations and DOL grants. Supported the evaluation of Department of Labor grants and workforce development programs to ensure alignment with regulations and organizational goals. Assisted in developing and implementing quality assurance policies, driving operational improvements. Analyzed program data and provided insights to senior leadership for strategic decision-making. Contributed to contract administration and performance monitoring, ensuring compliance and partner accountability. Participated in audits and site visits, identifying improvement areas and supporting corrective actions. Assisted in training and mentoring teams on quality assurance protocols, fostering a culture of compliance.

• Bilingual Project Consultant · Self-employed2014-09-01 – 2025-01-01

  Collaborated with a diverse portfolio of 100+ small businesses, non-profits, and faith-based organizations, delivering tailored solutions that aligned with their unique needs and goals. Managed the full lifecycle of 10+ projects, consistently achieving objectives within defined timelines and budgets, resulting in successful outcomes for 90% of projects. Built and maintained strong client relationships, ensuring high satisfaction and fostering repeat business through continued collaboration and referrals. Notary Public with a focus on precision and confidentiality, ensuring the accuracy of legal documents and building trust with clients through meticulous attention to detail.

• Compliance Analyst · Milligan & Company, LLC2018-09-01 – 2019-12-01

  Evaluated Federal Transit Administration (FTA) grant fund utilization across multiple projects in Puerto Rico to ensure compliance with regulations. Assessed award recipients’ technical capacity, financial management, procurement processes, and internal controls to identify areas for improvement. Provided actionable recommendations and technical support to enhance compliance and operational efficiency. Streamlined communication between the Comprehensive Oversight Review and Technical Assistance Program (CORTAP) team and grant recipients, fostering collaboration in both English and Spanish.

• Change Consultant · Wells Fargo2013-09-01 – 2014-05-01

  Delivered training to 500+ mortgage professionals across five departments, focusing on loan file quality assurance and compliance. Consistently exceeded the 95% compliance benchmark, ensuring high standards in operational and regulatory adherence. Led programs and projects to address risk, operational, and compliance issues, aligning with regulatory and business objectives. Developed and implemented audit policies, customer experience initiatives, and compliance measures, fostering a culture of adherence to standards. Assessed program effectiveness and provided actionable insights to enhance training strategies. Collaborated with cross-functional teams to ensure operational integrity and alignment with strategic goals.

• Sales Development Consultant · Wells Fargo2012-03-01 – 2013-08-01

  Led training sessions for 500+ end-users during the transition from a DOS system to advanced task management software. Delivered personalized coaching to end-users, ensuring seamless software integration and enhancing productivity. Reviewed 300+ mortgage files, identifying process gaps and contributing to software improvements. Conducted evaluations of 100+ files, supporting the successful launch of the Closing Pilot Program. Served as a subject-matter expert in national train-the-trainer sessions, contributing to the successful rollout of the Closing Pilot Program.

Education

• Peirce CollegeMaster of Business Administration - MBA, Business Administration
• Peirce CollegeBachelor of Science, Organizational Leadership & Management

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