Hailey Askin
Resourceful client success pro driving operational efficiency, digital engagement, and cross-team collaboration for impactful results
10 yrs experience · Billings, MT · <10 hrs/week
About
Hi, I’m Hailey — a resourceful and data-savvy Client Success and Operations professional with 5+ years of experience streamlining workflows, optimizing processes, and enabling teams to work smarter. I specialize in cross-functional collaboration, technical documentation, and digital engagement strategies that help businesses run smoothly and connect meaningfully with their audiences. Whether it’s building scalable systems, improving customer experiences, or creating clear, actionable resources, I bring a blend of problem-solving, creativity, and a results-driven mindset to every project.
Skills
Experience
- Client Service Coordinator · State of MontanaSept 2020 – Current
Responsible for maintaining communication between the company and its clients to ensure the smooth flow of project operations, meeting the clients' specifications, and business goals. Provided a consultative approach to client inquiries, completed data entry requests, contacted customers via digital communication, utilized web-based collaboration tools, identified areas for process improvement, reviewed applications, and analyzed client data.
- Customer Services / Sales · Victory Insurance CompanyMar 2017 – Sept 2020
Developed and improved sales capabilities, resolved product or service problems, presented and sold products and services, performed business development, assessed customer needs, built long-term relationships, and coordinated sales efforts with team members.
Education
- Miles Community CollegeAssociates of Arts, Associates of Arts
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