Iqra Irfan
Product Manager → Customer Success → Founder - CEO
5 yrs experience · San Francisco, CA · 20-30 hrs/week
About
Hello! My name is Iqra Irfan. I started off my career with being a product manager because of my passion to solve problems with modern technology. I love to talk to customers and understand their problems and make sure to deliver solutions. I get excited about analysing customer insights, developing strategies and goals, building cross-functional relationships, and delivering amazing experiences. My customer's successes are my successes and this is what keeps me motivated.
Skills
Experience
- Product Manager · Microsoft11-01-2017 – 06-29-2018
Microsoft Imagine Cup Winners Product Manager and Team Lead for Team Fe Amaan. Top 6 AI Projects in Microsoft Imagine Cup World Finals 2018, held in Seattle, US. - 1st Position in Middle East and Africa Finals - 1st Position in Imagine Cup National Finals Pakistan.
- Chief Executive Officer · ThinkSoft03-05-2018
ThinkSoft is a bootstrap company, providing product development solutions to startups focusing on Artificial Intelligence use cases and related areas. We provide production grade solutions tailored to meet your exact scenarios, based on the most recent advances in the domain, which tend to work better than products sold by big vendors. We also provide services in product design, web development, management of AI projects and creating road maps for AI. What i do: - Develop collateral, go-to-market strategy, proposals, presentations and statement of work - Managed, hired and trained a team of 15+ developers to work on different products. - Support the development and implementation of Saas products over 3 departments - 2x- the company revenue and staff in the first year by streamlining software product delivery and operational processes. STRATEGY: Competition/TAM Analysis, Agile/Kanban, Product Roadmap, Pricing, Use Cases, Modelling & Decision Analysis
- Founder & Product Lead · SuperLeader04-01-2021 – 12-30-2022
- Developed the product roadmap by conducting 150+ customer interviews and surveys - Executed rollout of SaaS platform for founders - Directed the software development life cycle utilising Agile and a Lean i.e. Scrum + Kanban Methodologies launching the software product in 6 months. - Acquired and onboarded 10+ clients - Work with each customer to understand their problems in using the product and use their feedback to improve the product. - Scaled the tech team from 1 person to 10+ people - Assembled playbooks (i.e. department handoff, customer engagement, churn management, success plans, milestones) New Skills Acquired: Product Management, Design Thinking, User Experience Design, Release Management, Beta Testing, Lead Generation, A/B Testing, Design Sprint, Wireframing
Education
- National university of Science and TechnologyBachelor's Degree, Computer Science
- National University of Science and TechnologyGraduate Degree, Information Security
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