Jacob Huss

About

Innovative strategist and product leader with a rare blend of creative vision, emotional intelligence, and executional grit. I don’t just ship ideas I build them from zero to revenue. From launching a first-of-its-kind student mental health platform that generated $2M+ in revenue, to leading dual full-time executive roles without compromising performance, I’ve consistently delivered results that outpace expectations. I thrive in ambiguity, excel at translating user insight into strategy, and bring a proven track record of building scalable SaaS solutions, rallying teams, and owning products from concept to growth. Looking for a remote leadership role where innovation is the expectation, not the afterthought.

Experience

• Director of Customer Success · Sky View Trading08-01-2023

  In my role as Director of Customer Support for a high-ticket investment and trading strategy membership service, I oversee the entire customer lifecycle. This involves managing a seamless new customer onboarding process, ensuring members feel welcomed and informed from day one. I also lead community management and support initiatives, fostering engagement and addressing queries promptly. Additionally, I focus on customer support by resolving issues with precision, while implementing effective strategies for customer renewal and retention to maintain long-term membership satisfaction and loyalty. New Customer Onboarding Management Community Management and Support Customer Support Customer Renewal and Retention

• Web Designer · Tideland Creative10-01-2017

  As a freelancer, I serve a diverse range of industries—from educational technology and healthcare to real estate, photography, trading/investing, and digital marketing. I create distinctive branding and logo designs that capture each client's unique identity, develop engaging websites that drive user interaction, capture professional photography to tell compelling visual stories, and produce high-quality content tailored to each market. This holistic approach helps elevate brand presence and foster meaningful audience connections.

Education

• Columbia International UniversityBachelor's Degree, Communications

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