Jay Telles

About

Product Designer with 10+ years of experience delivering intuitive, scalable solutions for web, iOS, Android, and B2B SaaS. I lead end-to-end design with a strategic lens, uniting research, systems, and seamless execution within modern frameworks.

Experience

• Product Designer · Arrow Electronics07-01-2020 – 06-01-2024

  Launched a B2B Marketplace, internal tools and led digital transformation projects for global teams. • Improved internal tool efficiency for 1,000+ employees, reducing task time, by redesigning enterprise workflows integrated with Salesforce and Oracle. • Boosted global e-commerce performance in 27 markets through a complete UX redesign of Arrow.com/ECS, incorporating localization, dynamic scheduling, and responsive design. • Increased global design consistency by building and maintaing a detailed design system, wireframes, prototypes, and Figma specs aligned with engineering constraints. • Accelerated product launch timelines by facilitating design sprints that helped cross-functional teams quickly validate ideas and align on priorities.

• Senior User Experience Analyst · Hexagon PPM10-01-2017 – 04-01-2019

  Defined scalable design systems and led user research for enterprise software in the geospatial, construction, and oil & gas industries. • Standardized UI across product teams by building scalable design systems and reusable components tailored for complex geospatial enterprise tools. • Increased adoption of new features in construction and energy platforms through user interviews, usability testing, and iterative design based on real-world feedback. • Strengthened global collaboration by partnering with international teams to deliver accessible, user-focused solutions for industrial enterprise users.

• UI / UX Designer · Zen Planner01-01-2017 – 09-01-2017

  Led cross-functional UX efforts to elevate the product experience across web and mobile. • Increased user engagement by 20% by leading redesign of mobile/web interfaces for gym and fitness studio management software. • Reduced inconsistencies across brand and product UX by developing a unified design system adopted by both marketing and product teams. • Shortened design-to-dev handoff time by collaborating early and often with engineers to create feasible, scalable solutions.

• Product Designer · Telles.Co01-01-2014 – 12-01-2016

  Grew a business into a global design consultancy delivering high-impact UX solutions. • Scaled a one-person design consultancy to serve 3 continents by delivering results-driven UX/UI for enterprise, startup, and agency clients. • Increased operational efficiency for Spectrum’s ad platform by designing a segmentation tool that improved targeting accuracy. • Reduced support errors for Comcast by redesigning its internal ticketing system with simplified navigation and responsive layouts. • Maintained a 90% client retention rate over 10+ years by combining UX strategy, business insight, and front-end awareness to exceed expectations.

Education

• Savannah College of Art and DesignMaster of Arts (M.A.), Graphic Design
• FAAP - Fundação Armando Alvares PenteadoBachelor, Advertising and Marketing Communication

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