Jennifer Nunez

About

With 8 years of experience driving user-centred design across SaaS platforms and mobile apps, I combine user insights, cross-functional collaboration and data analytics to craft compelling user-centred solutions that drive business growth. I've worked with a broad range of clients from world-renowned organisations to early & growth-stage startups. These days, I specialise in working with founders to design products that inspire confidence among early adopters and investors by translating abstract ideas into products that are both user-friendly and impactful. My expertise extends to growth-stage startups, where I have designed and executed data-driven experiments that optimise user experiences and deliver measurable improvements in key business metrics.

Experience

• Lead Product Designer · Pleat Studio2022

  I specialise in in working with early-stage startup founders to design and refine MVPs, ensuring they strike a balance between speed and quality. I work with founders to design products that inspire confidence among early adopters and investors by translating abstract ideas into products that are both user-friendly and impactful. My expertise extends to growth-stage startups, where I have designed and executed data-driven experiments that optimise user experiences and deliver measurable improvements in key business metrics. 🎯 Crafting scalable SaaS experiences: Led the design of a platform connecting creative professionals with studio hosts within 6 weeks, from ideation to final design, including branding and a scalable design system. 🎯 Revenue growth through UX experiments: Conducted data-driven experiments for PhantomBuster’s conversion funnel, increasing conversions and reducing customer support dependency by 50%. 🎯 Improving information-dense interfaces: Led the redesign of Quallie.AI’s information architecture, elevating the usability of their AI-powered qualitative insights platform.

• Lead Product Designer · Unbabel2020 – 2021

  Unbabel provides human-quality translation of customer service tickets at a fraction of the cost and time, through their LLMs trained off public and proprietary data. 🎯 Cost optimisation throu gh UX: Designed and tested solutions that optimised the translation interface, reducing cost per word by 15% and cutting operational costs. 🎯 Collaborative process improvements: Partnered with Community Managers to refine onboarding workflows, reducing support tickets and boosting translator retention.

• Senior Product Designer · Deloitte Digital10-01-2017 – 09-01-2019

  Deloitte Digital delivers strategy and transformation consulting that combines creative services, technology, analytics, e-commerce and content. 🎯 Pioneering digital banking solutions: Designed and prototyped Virgin Money Australia’s challenger banking app, creating intuitive user flows and wireframes from scratch. 🎯 User-centric financial tools: Conducted in-depth user research for AMP Bank, delivering actionable insights and designing a goal-setting experience that aligned with customer needs.

• Visual Designer · Google02-01-2015 – 02-01-2017

  Google’s Creative Lab collaborates with cultural institutions to deliver projects which introduce digital technology into cultural assets. 🎯 Award-winning work: Designed a suite of mobile-first digital books that received the prestigious 2018 Peabody Award. 🎯 Innovative digital installations: Prototyped cutting-edge interactive installations for The British Museum and Griffin Theatre, using visitors’ mobile devices as an integral part of the experience.

• Design Educator · General Assembly08-01-2015 – 10-01-2017

  General Assembly offers bootcamps and courses in UX, coding and data. UTS & USYD are tertiary education providers offering a B. of Design and B. of Design Computing. 🎯 Coaching junior designers: Delivered courses on UX principles and design fundamentals to undergraduate and bootcamp students, mentoring many to secure roles in the design industry.

Education

• University of Technology SydneyBachelor of Design, Visual Communication

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