Jeremy Colon

About

My tenure at Genpact honed my skills in premises liability and contact center operations, where I developed a comprehensive quality review process that markedly reduced errors and expedited claims resolution. Our team's collaborative efforts significantly improved communication channels, ensuring swift and amicable settlements. Certified in Technical Support Fundamentals, I possess a strong foundation in discerning technical issues, which complements my adeptness in claims adjudication. My commitment to equitable resolutions is anchored in a methodical approach to claims investigations, guided by a determination to serve customers with integrity and efficiency.

Experience

• Evaluation Consultant · CBIZ11-01-2023

  Conduct on-site inspections of damaged properties, vehicles, and other insured assets to accurately assess and document the extent of loss. Evaluate insurance claims by gathering and analyzing evidence, interviewing witnesses, and consulting with subject matter experts. Prepare detailed reports and estimates for repairs or replacements, ensuring precision and adherence to company standards. Execute comprehensive valuations and appraisals of tangible assets, including machinery, equipment, real estate, and inventory. Led milestone calls, coordinating cross-functional input to ensure timely project delivery and client satisfaction.

• Claims Adjuster · Genpact01-01-2022 – 10-01-2023

  Facilitated the setup and assignment of new claims, ensuring accurate identification of policies and coverages. Supported claim handlers by maintaining thorough file documentation and ensuring adherence to company policies. Conducted root cause analyses through in-depth investigations, providing actionable insights to enhance customer resolution. Managed total loss settlement processes and rental expenses by coordinating with appraisers, rental facilities, body shops, and salvage vendors. Interpreted policy language to determine coverage and maintained accurate reserving. Negotiated fair and equitable settlements with insureds, claimants, and attorneys, ensuring satisfactory resolution. Developed and executed comprehensive Operations quality review process, significantly reducing errors and expediting claim processing timelines. Maintained effective communication channels with claims adjusters, customers, and carriers, facilitating smooth claim settlements and resolving issues promptly. Investigate and adjudicate claims within designated authority, ensuring compliance with state insurance laws. Evaluate and negotiate claims, identify subrogation opportunities, and issue settlement checks. Proficient in discerning and categorizing vehicle components, with a keen ability to assess potential property-related impairments. Investigate auto accident claims to determine fair liability decisions for all parties involved. Demonstrated ability to interpret and explain auto repair estimates, calculate total loss settlements, and effectively negotiate fair prices with body shops and vehicle owners. Committed to meticulous claim handling documentation, adhering to strict timelines for work product review and upload while maintaining Best Claim Practices. Successfully resolves liability disputes by utilizing recorded statements and conducting thorough analysis of pertinent details. Conducts comprehensive investigations to assess coverage, liability, and damages, and efficiently coordinates field inspections or experts when necessary.

• Claims Adjuster · Allstate02-01-2021 – 01-01-2022

  Empathetic communication with customers, facilitating a smooth and efficient claim process. Determined liability and settled complex claims and high-exposure cases independently. Documented claims through active listening, data analysis, and review of medical records. Flexible, able to work independently as part of a virtual team. Leveraged advanced tools and technology to investigate single and multi-vehicle accidents, effectively determining liability and independently settling complex, high-exposure cases. Gathered valuable customer feedback and facilitated communication with the engineering team for continuous product improvement. Proactively identified at-risk accounts, conducting triage and managing escalations to ensure customer retention. Utilized data analytics to enhance problem-solving abilities and make significant contributions towards team objectives while demonstrating flexibility and capability to work independently within a virtual team setting.

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